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Permanent, Full time Monday- Friday – 37.5 hours. 1 in 8 call out and weekend attendance. Time off in lieu for weekend attendance.
Location: Great Western Hospital, Wiltshire, SN3 6BB
Salary: £60,000.00 plus Serco benefits.
Role Overview
To lead, manage and be responsible for the Operational Hard FM service within a demanding healthcare environment. This includes developing, improving, and growing the service areas, delivering the contract financial plan, and meeting performance KPIs.
To act as an advocate for Serco by building effective relationships with the PFI client, NHS, stakeholders, and third-party providers. To drive service excellence through improved management of the contract and adherence to financial and commercial agreements.
This role will deputise for the Head of Estates in all Estates matters during their absence.
Main Accountabilities
1. Build customer advocacy and loyalty with stakeholders, fostering a partnership approach.
2. Understand key business drivers and implement solutions to enhance service delivery.
3. Provide focus, accountability, and engagement within the Estates team, encouraging innovation and overcoming barriers.
4. Apply Serco Values in all customer interactions.
5. Manage formal responses to the client, ensuring commitments align with Serco’s objectives.
6. Be resilient, politically savvy, and entrepreneurial, capable of managing risks of new commercial ventures.
7. Provide patient and customer-centered services, recognizing the contribution of Estates to the patient experience.
8. Ensure high-quality, compliant Estates services for operational excellence.
9. Maintain compliance with health, safety, and legal requirements within the hospital, working within the Serco Management System.
10. Provide technical expertise across the contract as required.
Minimum Requirements
* HND/HNC or equivalent industry experience.
* IOSH Managing Safely or higher in Health & Safety.
* Professional membership of a recognized institution.
* Knowledge of AutoCAD, Building services, and HTMs.
* Strong leadership and people management skills.
* Ability to manage budgets and analyze data.
* Experience working in NHS or Private Hospital facilities management.
* Proficiency with IT and business applications.
* Capability to lead transformational change and handle difficult situations.
What We Offer
* Up to 6% contributory pension scheme.
* 25 days annual leave plus bank holidays.
* Benefits supporting health and wellbeing, including Employee Assistance Programme and health plans.
* Access to discounts and deals across various sectors.
* Supportive team environment and commitment to diversity and inclusion.
* Training and development opportunities.
About Serco
Serco employs 50,000 people worldwide, delivering essential public services across sectors including healthcare, defense, and transportation. We are committed to innovation and service improvement.
Application Process
Please click the apply button to visit our careers website.
Serco is a Disability Confident Employer and a Gold Inclusive Employer Standard holder, encouraging applications from diverse backgrounds. For application assistance, contact 0345 010 4000.
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