The Role
The purpose of this role is to lead and support the Samples Team in the accurate preparation, assembly, and supply of sample and lighting products. The post holder will organise daily workloads, maintain an efficient workflow, and ensure all items are produced to the required quality standards and despatched within agreed timelines. Working closely with internal teams, this role plays an important part in meeting customer expectations and maintaining Gradus’ reputation for quality, service, and reliability.
Key Responsibilities
* Lead, support, and motivate the Samples Team to deliver high-quality output.
* Lead the Samples Team on a daily basis, including chairing the morning meeting and communicating any Health & Safety or quality issues.
* Review the previous day’s output performance and plan the workload for the day ahead.
* Oversee the preparation, assembly, and production of sample and lighting products to a high standard.
* Ensure all work is carried out safely, including completing risk assessments, pre‑start checks, and ensuring the team follow all Health & Safety requirements.
* Drive continuous improvements across HSE, quality, cost, and delivery performance.
* Analyse reorder point reports and raise manufacturing orders to maintain consistent product availability.
* Use computerised despatch systems to process orders accurately.
* Manage and support the use of machinery such as guillotines, punch presses, printers, saws, and drills, ensuring safe and efficient operation.
* Coordinate and manage internal and external deliveries, including handling customer collections.
* Monitor stock levels of sample components, identify shortages, and take appropriate action to ensure continuity.
* Support the team with packing and despatch activities, ensuring products are correctly packaged and arrive with customers in excellent condition.
* Work collaboratively with Customer Services, Production, and Sales to resolve queries and maintain service levels.
* Train new team members, support skill development, ensure all training documents are up to date and relevant, and maintain high standards of workmanship within the team.
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Candidate Profile
The successful candidate will have strong attention to detail and the ability to communicate effectively across all Operational teams. Depending on experience, the role requires the following skills, attributes, and behaviours:
Skills & Attributes
* Strong organisational and time‑management skills.
* Takes ownership and responsibility for meeting deadlines consistently.
* High level of accuracy and attention to detail in all tasks.
* Able to follow detailed written and verbal instructions.
* Good manual dexterity and comfortable carrying out hands‑on, detailed work at pace.
* Able to maintain focus when completing repetitive or routine tasks.
* Flexible, adaptable, and able to work effectively as part of a team.
* Working knowledge of Microsoft Office applications.
* Good numerical skills with the ability to interpret simple data and reports.
* Confident problem‑solver, using a structured and practical approach.
* Able to manage multiple priorities and work to tight timelines.
* Proactive mindset with the initiative to identify and remove obstacles or inefficiencies.
* High levels of professionalism, integrity, and confidentiality.
* Commitment to continuous improvement and promoting best practice.
Leadership & Interpersonal Skills
(For candidates already operating at or progressing toward a leadership level)
* Proven interpersonal skills with the ability to influence, motivate, and build a strong team.
* Able to establish credibility and positive working relationships at all levels.
Desirable
* Counterbalance FLT licence.
* Experience using computerised despatch or operational systems
Shift Pattern:
* Monday – Friday 8.00 a.m. – 4.45 pm (4.30 p.m. finish on Friday).
* 1 x 45-minute unpaid lunch per day.
What we offer in return
* 26 days annual leave plus bank holidays (4-5 days saved for Christmas shut down)
Following a successful probation period, further entitlement to-
* Additional annual leave purchase scheme (up to 5 days)
* Birthday Holiday
* Employee Benefits Platform provided by VIVUP which includes: -
* Employee Assistance Programme - 24/7 free confidential advice
o Discounted high street shopping
o Cycle to work scheme.
* Group life insurance and death in service
* Company Pension contribution
* Occupational Health Services
* Employee Assistance Programme - 24/7 free confidential advice
* Discounted Gym Membership
* Free parking on all sites
You must have the right to work in the UK, and valid residency status to apply for this role.