A leading recruitment firm in the UK is seeking a Service Delivery Manager to join a well-renowned company in transformation. The role involves ensuring high-quality IT service delivery, managing performance, and negotiating SLAs & KPIs. The ideal candidate will have proven experience in IT service delivery and strong analytical and communication skills. This position offers a flexible onsite requirement, with 3 days per week expected in Sunderland. #J-18808-Ljbffr