Customer Service – Operations Specialist On site HQ – Sheffield Hours: Full-time 40 hours per week 8:30/9:30 AM – 5/6 PM Permanent Do you love helping customers and solving challenges in a fast-paced environment? Are you passionate about providing exceptional service and finding solutions? Do you enjoy working in a team where collaboration and care are at the heart of everything? Are you excited about the idea of joining a growing innovative business? If you are saying yes to these questions, the Customer Service role might be perfect for you. Our client is on a mission to nurture and help e-commerce businesses grow through their focus on people and digital innovation. The vision to revolutionise eCommerce order fulfilment by empowering and fuelling growth. These values drive the organisational growth ensuring that every team member feels supported, motivated, and empowered. Working with businesses across industries such as fashion, beauty, food, and more, helping them fulfil orders and delight their customers. What you will be doing: Client Onboarding: Work closely with the Sales Department to onboard new clients, making their transition smooth and welcoming. Customer Support: Respond to customer queries and resolve issues promptly within SLA guidelines. Build strong relationships with customers by empathising with their needs and seeking the best solutions. Maintain exceptional communication, both verbal and written, with colleagues and customers. Returns Management: Coordinate the returns process, adhering to company policies while keeping customers informed and satisfied. Collaborate with the warehouse team to improve returns efficiency. Ad-hoc Requests: Tackle unique customer requests with a flexible and problem-solving approach. Work cross-functionally to ensure customer needs are met. What we are looking for * Skills and Experience: * Previous experience in a customer service or logistics role is preferred. * Strong written and verbal communication skills. * Ability to manage time effectively, stay organised, and remain calm under pressure. * Familiarity with tools like Freshdesk, Despatch Cloud, ClickUp, or courier platforms is a plus. Key Qualities: Empathy – You genuinely care and can put yourself in the customer’s shoes. Reliability – Consistent performance, excellent punctuality, and dependable work ethic. Teamwork – Ability to collaborate effectively and contribute to a supportive workplace. Problem-solving – A keen eye for details and an innovative approach to challenges. Enthusiasm – Passion for your work and a commitment to creating positive customer experiences. Benefits: * Company pension Schedule: * 8-hour shift * Day shift * Monday to Friday Education: * GCSE or equivalent (preferred) Work Location: In person