Join Our Team and Shape the Future of Customer Service
Are you ready to embark on an exciting journey with a dynamic, forward-thinking national hire company? Do you possess the qualities of a true team player with a positive attitude and a relentless focus on providing exceptional customer service? If so, we want you to be a part of our growing family
Position: Customer Service Advisor
Who We Are: Who We Are
Founded in 2006 as a family-run business, PAL Hire has grown into the UK's leading partner for complete site set-up and equipment hire. We pioneered online hire services and now provide over 30,000 products through a network of more than 1,500 suppliers nationwide.
Our mission is to make equipment hire easy, efficient, and cost-effective. We achieve this with our simple approach: one supplier, one invoice, unlimited product choice.
At PAL Hire, our work is guided by our core values: integrity, innovation, collaboration, aspiration, and appreciation. These values are the heartbeat of our business and drive us to deliver top-tier service while empowering our employees to reach their full potential.
SILVER AWARD WINNERS – Investors in People Ranked 26th Best company to work for out of 55,000 companies in the UK.
The Role: As a Customer Service Advisor, you'll be at the forefront of ensuring our clients receive the outstanding service they've come to expect. You'll be the go-to person for our customers, a true problem-solver and a vital link between our clients and suppliers.
What You'll Be Doing:
* Be a Customer Champion: Manage hire contracts from start to finish to ensure a seamless experience for our clients.
* Solve Problems with a Smile: Take charge of all customer inquiries, from resolving issues to providing daily updates on logistics via phone and email.
* Keep Everything in Sync: Process off-hires, maintain and update customer records, and handle all order administration with a keen eye for detail.
* Build Relationships: Be our clients' and suppliers' trusted point of contact, building strong relationships by being reliable and responsive.
* Team Up for Success: Collaborate with your colleagues to ensure we're always providing an A-plus customer support experience.
* Manage the Paperwork: Chase and validate required hire documentation and insurance policies from our customers.
If you're ready to make a real impact, thrive in a dynamic environment, and grow your career with a company that values its employees as much as its clients, then PAL Hire is the place for you
What We're Looking For
We're looking for individuals who share our passion for our values. We believe the right skills are built on the right attitude.
* Integrity: We need a customer champion who is reliable, trustworthy, and always puts the customer first. It's about doing what's right, every time.
* Aspiration: We want an empathetic problem-solver. You'll turn challenges into opportunities and find innovative ways to improve our service.
* Innovation: We need someone who is cool under pressure and can stay organised in a fast-paced environment. This allows us to think clearly and adapt to any situation.
* Collaboration: We're looking for a positive team player. We work together seamlessly, share knowledge, and celebrate our successes as one.
* Appreciation: We value gratitude and respect for our customers, suppliers, and each other. We want people who recognise the contributions of others and express thanks genuinely.
Apply Today Don't Miss This Opportunity
Join us in delivering exceptional customer service and shaping the future of our company. Your journey starts here
* Job Types: Full-time, Permanent
* Salary: £26,000.00 per year
* Benefits: Casual dress, Company events, Company pension, Discounted or free food, Employee Benefits and Rewards Platform, On-site parking, Transport links
* Schedule: Monday to Friday, No weekends
* Work Location: In person
At PAL Hire, we care about our people, we love to support our employees with their personal and professional development. We really hope this role sounds exciting to you; we can't wait to meet you
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Health & wellbeing programme
* On-site parking
Work Location: In person