Overview
Maintenance Scheduler/Planner
Position: Full-time
Hours: 07:30-17:00, Monday to Friday
Salary: £28,000 to £30,000 DOE
Annual Leave: 22 days + Bank Holidays
The Maintenance Scheduler will play a vital role in supporting the management team by ensuring scheduling, planning, and administrative tasks are completed accurately, efficiently, and on time. This office-based role requires exceptional attention to detail, strong communication skills, and proficiency in documentation management.
Responsibilities
* Administrative Duties: Manage and schedule reactive jobs to meet target SLA response times.
* Coordinate site access and verify that requested work can be performed.
* Prioritise urgent jobs to maintain client satisfaction and meet KPI targets.
* Optimise engineer travel routes to minimise fuel costs and travel time, enhancing productivity.
* Review engineers worksheets upon job completion.
* Update client CAFM portals with accurate ETAs, appointment bookings, descriptions, and workflow status.
* Respond to internal office staff calls within three rings and provide support as needed.
* Answer calls from engineers within three rings and offer assistance.
* Handle client calls within three rings and provide necessary support.
* Ensure engineers arrive on-site at the scheduled time and call in when finishing jobs early.
Client Support
* Maintain updated client portals to provide clients with a clear view of the companys performance.
* Schedule engineer appointments for efficient task completion and client communication.
* Respond to client queries via phone and escalate issues to appropriate line manager when necessary.
Engineer Support
* Ensure continuous workflows for all engineers.
* Procure parts as needed and accurately create purchase orders.
Experience Preferred
* Knowledge and experience in scheduling/planning reactive maintenance.
* Confidence in using CRM systems and MS Office.
* Strong communication skills (written and verbal).
* Attention to detail.
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