Client Relationship Manager
Salary: £50,000 to £60,000 per annum
Job Type: Full-time, Permanent
Mode of Work: Office-based with flexibility to travel
Work Location: Central London
Industry: Testing, Inspection & Certification (TIC)
About the Opportunity
This is a unique opportunity to join a long-established, highly respected organisation undergoing significant digital transformation. The Client Relationship Manager will lead the company’s approach to customer growth, engagement, and partnership. This is not a traditional sales role. It is a strategic position that blends business development, account management, market insight, customer experience design, and digital adoption.
About the Company
Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field.
Your Roles and Responsibilities
* Build strong, structured relationships with key customers.
* Develop account plans, track customer engagement, and increase long-term customer value
* Lead regular customer reviews to understand needs and improve service delivery
* Identify and develop growth opportunities with high-value customer segments, aligned to operational capacity
* Support onboarding of new clients, particularly digital-first and growing luxury brands
* Drive adoption of the online Portal, future digital services, and more.
* Capture customer feedback, pain points, and market insight to shape service improvements
* Monitor trends in the industry and regulatory developments
* Represent the organisation at industry events, exhibitions, and trade bodies
* Support creation of customer education content and promote the organisation’s values and reputation
* Act as a confident ambassador for the craft and the company’s values.
Your Skills and Experience
* Proven experience in account management, client relationship management, or business development (B2B environment)
* Strong ability to build trust and manage long-term customer relationships
* Comfortable working with operational teams and translating customer needs into practical solutions
* Good understanding of customer experience improvement or service delivery models
* Strong communication skills, both written and verbal
* Analytical mindset with experience using CRM systems or customer data
* Ability to manage multiple stakeholders and priorities effectively
* Self-motivated, proactive, and comfortable working in a hybrid or cross-functional environment
Desirable:
* Experience in a regulated, technical, manufacturing, luxury goods, or service-led industry
* Exposure to digital transformation, CRM/ERP systems, or customer portal environments
* Experience delivering customer education, training, or content
To apply for the Client Relationship Manager role, please send your CV, and we’ll be in touch to discuss the role in more detail if shortlisted. We are a recruitment company that specialises in projects and programmes