Team Leader - Abuse & Industrial Disease
Department: Legal
Employment Type: Permanent - Full Time
Location: Liverpool
Description
The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client's SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a caseload of Abuse or Disease matters in addition to their management duties.
Key Responsibilities
* Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases.
* Provide specific client briefs, implement Keogh's policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
* Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
* Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
* Manage client finances, controlling FE/AFH/FHA costs, to ensure that work is delivered profitably and that cash flow is maximised.
* Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible
* Complete projects and process updates in order to improve current operating practices or to address specific client issues.
* To ensure compliance with the SRA Standards & Regulations
* Always ensure effective communication with the team
* To assist BUD/DBUD with operational management including capacity levels, recruitment, people development, absence & performance management.
Skills, Knowledge & Expertise
* Experience in the file handing of abuse and/or disease claims
* Demonstrate some prior experience of
* Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)
* Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
* Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
* Experience in people management
* Excellent listening and verbal communication skills.
Job Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years' service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets