Job Description
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking a highly motivated and experienced Account Director to lead on key client relationships, building and growing accounts, managing the account team, our delivery of work, and client profitability.
Please note: This advert is intended to support future hiring needs. While there may not be an immediate vacancy, we are proactively building a pool of qualified candidates for upcoming opportunities.
Location: UK (Bristol area)
Job Requirements
* Experience in an Account Director role is essential to hit the ground running
* Understanding of agency Client Services techniques
* Understanding of CRM principles and data-driven marketing best practices
* Great communicator and great at building relationships with clients as well as colleagues at Armadillo
* Leadership qualities, from supporting a CS team, guiding projects, mentoring and recruitment support
* Dedication to producing work to be proud of both individually and as a team
* Continuously seek to improve the quality of your work by applying critical thought and digging deeper into briefs and requirements
* Well organised and demonstrate thorough attention to detail
* Demonstrate highly proficient use of MS Office Suite (including Google Equivalents), and Wrike or another PM tool
* Highly motivated to meet deadlines and the highest standards
Job Responsibilities
* As Account Director, you will own and maintain excellent client-agency relationships with client stakeholders at all levels
* Understanding the client’s strategic goals, and supporting the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
* Present major or complex project scope and budget proposals, project and status updates, and creative work to clients - securing client’s understanding, buy in and project approval
* Producing written work such as project presentations, proposals, budgeted scopes of work, timing plans, reports and client comms for Senior Manager levels
* At Account Director level, you will be expected to provide expertise, guidance and support for both junior CS team members, as well as team members in other disciplines to help them meet project goals and deliverables
* Identify opportunities to delivery efficiency for the client, accurately estimating resource requirements within and outside of Armadillo, costing to ensure profitability for Armadillo in line with our business targets
* Monitor, reconcile and manage resource deployment against client projects - directing team resources as required to ensure profitable delivery of projects within budgeted hours, and reporting accurately on project health
* Creating and issuing invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process
* Identify opportunities to secure incremental projects and scope with clients, sharing business cases internally based on the rationale for the client sales growth potential for Armadillo
* Convert business growth opportunities to additional sales by engaging client stakeholders with the rationale for additional projects
* Prepare complex timing plans to the highest standard
* Write briefs for complex or major projects, whether for creative, technical or strategy requirements
* Lead the task management and resource allocation across all projects for the client
* Ensure the maintenance of the highest quality assurance standards in your own work and your CS and PM team members and hub
* Support business development by participating in pitch teams as required
Job Benefits
Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.