FOH Team Member - Tunbridge Wells, Kent, Royal Tunbridge Wells
German Doner Kebab is seeking a Front of House (FOH) Team Member in Tunbridge Wells, Kent. Join a fast-growing restaurant brand renowned for quality food, exceptional service, and a memorable guest experience.
About the Role:
You will support your team in delivering outstanding food quality and guest care. Your role is vital in upholding brand standards, working collaboratively, and ensuring every guest leaves satisfied and eager to return.
Responsibilities include:
* Prioritizing guest satisfaction and maintaining a positive attitude.
* Assisting guests with menu choices and upselling where appropriate.
* Processing orders via POS system and delivering food and beverages.
* Ensuring food presentation is appealing and orders are complete.
* Promoting additional menu items to enhance guest experience and sales.
* Greeting guests warmly, answering inquiries, and maintaining cleanliness.
* Assembling and packaging orders to brand standards.
* Adhering to health and safety standards and working efficiently during busy periods.
Required Skills & Knowledge:
* Clear communication and attentive listening skills.
* Smart appearance and positive demeanor.
* Enthusiasm and excellent guest care skills.
* Ability to adapt to changing business levels with urgency.
* Understanding of menu and allergens.
* Ability to follow instructions and complete paperwork accurately.
* Willingness to be cross-trained across different areas.
We offer a full career pathway with excellent progression opportunities for our team members.
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