Job overview
We are looking to recruit a member of staff to our Emergency Admission Team within Medical Records at Worthing Hospital.
Medical Records is responsible for the maintenance, preparation and prompt delivery of patients’ case notes for their outpatient appointments and inpatient episodes, as well as the administration of emergency admissions to the hospital.
Main duties of the job
We are currently use digital records and require applicants who are highly motivated, able to work accurately under the pressure of deadlines, adaptable, quick to learn a variety of tasks, and possess good communication skills.
Knowledge of computer systems in addition to evidence of recent clerical experience is essential and working in a healthcare setting would be an advantage.
This is a very physical role involving the manual handling of case notes.
The hours to cover would be between 22.00-08:00 in a rolling pattern of 2 in 8 nights this will be discussed further at interview.
Previous applicants need not apply.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
To deal with enquiries in an efficient, polite and courteous manner, providing a caring and helpful service to patients, staff and the public.
To establish the nature of a request for patient health records and process in accordance with office procedures.
To prioritise workload to ensure patient health records are available to clinicians when attending the hospital for treatment, within agreed departmental timescales.
Person specification
Personal Qualities & Attributes
Essential criteria
1. Team worker; smart dress, neat and tidy appearance
2. Honesty and integrity; mature and caring disposition; empathy and sensitivity
3. Flexible attitude to work; ability to work autonomously; articulate
Information Resources/IT
Essential criteria
4. Ability to understand new systems and comply with changes to working practices
Desirable criteria
5. Experience of Microsoft Excel and Word
6. Knowledge of data input and use of database
Policy & Service Development
Essential criteria
7. Ability to understand departmental procedures
8. Ability to be involved in development and review of procedures
9. Willing to follow procedures and instructions
Desirable criteria
10. Ability to teach/train new staff
Patient/Client Care
Essential criteria
11. Demonstrate an understanding of patient confidentiality
Desirable criteria
12. Knowledge of working in a health care setting
Planning & Organisational
Essential criteria
13. Ability to work under pressure
14. Ability to work to and meet deadlines
Analytical & Judgmental
Essential criteria
15. Ability to use initiative
16. Ability to manage and prioritise workload
Skills
Essential criteria
17. Articulate: able to communicate clearly - verbal and written
18. Accuracy: an eye for detail
19. High standards of interpersonal relationships working in a team environment
20. Display a flexible approach to work and the ability to cope with changes in environment
Knowledge, Training & Experience
Essential criteria
21. Clerical Experience
Desirable criteria
22. Experience of working in a confidential environment (including telephone contact)
Experience/Qualification
Essential criteria
23. Good general education including English & Maths GCSE or equivalent
Desirable criteria
24. NVQ or equivalent experience, knowledge of scanning, knowledge of a local patient administration system
Specific Requirements
Desirable criteria
25. Willingness to work outside of office hours
EDI
Essential criteria
26. Evidence of having championed diversity in previous roles (as appropriate to role).
27. Evidence of having undertaken own development to improve understanding of equalities issues