Job Details
* Job no: 565142
* Work type: Full time
* Site: Redditch
* Categories: Central Support
* Location: Worcestershire
About us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.
That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.
About the role
This role sets the strategic direction for garage communications, stock management and operational support across our garage network. You’ll lead the development and delivery of clear, engaging communication strategies across multiple channels, ensuring consistency, alignment and effective support for our field teams.
Working closely with Internal & Retail Communications and fellow Heads of Function, you’ll shape the strategic approach to garage support while ensuring strong operational execution. With a sharp focus on stock accuracy and MMS reduction, you’ll regularly review priorities to balance business needs with the best possible support for our garages, driving continuous improvement across the network.
This role is primarily field-based and includes regular travel to our Support Centre in Redditch, in line with business requirements.
Key responsibilities
* Develop and own a comprehensive communication strategy for garages, incorporating strategic business communications, engagement activities, and effective digital and physical communication channels.
* Lead the strategic approach to garage stock management, ensuring availability, accuracy, operational efficiency, and alignment with wider commercial and operational objectives.
* Ensure all garages receive support in line with agreed service-level standards, driving a high‑quality, timely, and consistent support experience across all operational support functions.
* Drive the reduction of MMS levels in line with agreed performance targets by implementing robust controls, clear processes, and consistent engagement with centres.
* Regularly review and set the tactical priorities and direction of stock support teams to ensure evolving business needs are met while maintaining optimal support for garages.
* Analyse support contact data on a regular basis to identify trends, inform proactive communications, and highlight opportunities for process simplification and continuous improvement.
About you
* You have experience developing and delivering effective communication strategies for operational teams, including strategic business communications, engagement activity, and a mix of digital and physical channels.
* You bring strong experience in leading stock management strategies, with a focus on availability, accuracy, operational efficiency, and alignment to wider commercial and operational goals.
* You have a proven track record of ensuring service-level standards are met, delivering a high‑quality and timely support experience across multiple operational support functions.
* You are confident driving performance improvement, including reducing MMS levels through robust controls, clear processes, and consistent engagement with centres.
* You are comfortable setting and reviewing tactical priorities for stock and support teams, balancing changing business needs with optimal support for garages.
* You are analytical and insight‑driven, with experience reviewing support contact data to identify trends, enable proactive communication, and highlight opportunities for process simplification and continuous improvement.
* A fair and competitive salary evaluated against market data, company car or car allowance, annual discretionary bonus scheme, pension, life assurance, 30 days annual leave plus bank holidays and enhanced family leave.
* Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
* We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
* You will have access to a wealth of employee discounts across the Halfords suite of products and services.
* Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Equal opportunity employer
We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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