The Opportunity Branta Recruitment is seeking a proactive, highly organised, and experienced Senior Facilities Administrator to join a fast-paced FM operations team. This isn't just a standard admin role; as a Senior Coordinator, you will be the "engine room" of the service delivery team. You will take ownership of the end-to-end job lifecycle, ensuring that our engineers are in the right place at the right time and that our clients receive a premium level of service. The Role In addition to being the primary point of contact for key accounts, you will take a lead role in managing complex scheduling and operational workflows. Key Responsibilities: * Client Relationship Management: Act as the senior point of contact for client enquiries, managing expectations and providing high-level updates on reactive and planned works. * Complex Scheduling: Coordinate and dispatch a team of mobile engineers and sub-contractors, optimising travel time and ensuring SLAs are met across the North East and beyond. * Job Lifecycle Oversight: Log, manage, and "close out" jobs with precision, ensuring all technical reports and compliance documents are uploaded correctly. * Financial Administration: Oversee the invoicing process, ensuring jobs are costed accurately and supporting the management team with P&L data and spend reports. * SLA & KPI Tracking: Monitor open work...