Assistant Resident Service Manager - Reading - £32,000 - £35,000 up to 10% discretionary bonus My client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Service Manager to provide on-site lettings and property management services to exciting build to rent residential. There are a total of 220 apartments across two developments. To be the first point of contact from enquiry stage through to resident move in. To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development. Duties Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times Coach, train, develop and engage site team members Reporting building issues to the relevant member of the team Responding to rental enquiries, booking in and conducting viewings, agreeing offers and conducting applicant vetting Processing offers and completing all tenancy documentation Provide first class customer service to residents Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Creating a community feel through communication, events and innovations To act as first point of call next to the RSM for residents to report maintenance issues or other requests Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained Carrying out regular inspections of communal areas and apartments Organising minor works between tenancies to maintain first class presentation of apartments Completing check in and check out reports; determining deposit returns Ensure H&S statutory requirements are met across the development Skills and Experience Required Previous BTR experience Strong customer service ethic / background Positive, can-do attitude Ability to think on their feet and make considered decisions Excellent written and spoken etiquette IT literate and Social media savvy Strong financial management skills Working Hours: 5 over 7 days, 8:30am - 5:30pm or 9am - 6pm Salary: £32,000 - £35,000 up to 10% discretionary bonus For more information, please contact Anisha on the Business Support team at Dove & Hawk Property recruitment. 02037259835 Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk