Overview
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first and delivering exciting, engaging experiences, Entain aims to push boundaries with innovation, technology and great people. When you join Entain, it’s your game. Let’s win together.
Job Description Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our Ladbrokes & Coral betting shops, you will be part of a team that serves customers and builds rapport to encourage repeat business. Reporting to the Shop Manager, you will contribute to a team that wins together and does what’s right for our customers.
Are you ready to launch a winning career?
Responsibilities
* Deliver outstanding customer service.
* Always urge safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions including cash handling.
* Demonstrate products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Work pattern
Our shops can be open from Monday to Sunday, 8am – 10pm depending on location. This includes weekends and bank holidays. Typical weekly rota is 30 hours and includes a blend of long opening shifts, long closing shifts and shorter evening shifts, varying week to week. As a key holder you will be responsible for opening and closing the shop. Entain provides advance rota notice to support a healthy work-life balance.
Qualifications
* You must be 18 years of age or over to work in one of our betting shops.
* Passion for delivering great customer service.
* Enjoy building strong relationships and communicate effectively.
* Self-motivated and proactive.
* Able to work alone or as part of a team.
* Ability to deal with challenging situations in a calm and professional manner.
Additional information & benefits
* Optional overtime subject to availability.
* Pension Scheme and annual ShareSave.
* Discounts with hundreds of retailers through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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