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Customer Service Administrator - Energy Sector, Northampton
Client:
Additional Resources
Location:
Northampton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
adc93c740620
Job Views:
9
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Key Responsibilities:
* Coordinating customer appointments for home energy surveys and installations
* Managing inbound and outbound calls and emails
* Updating third-party lead generators on customer and job progress
* Maintaining accurate records across internal databases and spreadsheets
* Ensuring a smooth and professional customer experience from start to finish
* Handling customer queries and complaints in a timely and efficient manner
What We’re Looking For:
* Previous experience in roles such as Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist, or Customer Support Administrator
* Experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit, or housing sectors is preferred
* Alternatively, experience in a call centre supporting energy providers like E.ON, OVO, British Gas, EDF, Octopus, etc.
* Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
* Proficiency with Microsoft Office, Google Suite, and PDF tools
* Excellent verbal and written communication skills, especially over the phone and via email
* Minimum of 4 years' proven customer service experience
What’s on Offer:
* Competitive salary (£24,000 - £28,000 DOE)
* Profit-related bonus scheme
* Company pension
* Cycle to work scheme
* Free on-site parking
* Regular company events
* Opportunity to join a growing, mission-led team working to reduce carbon emissions across UK households
This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to transition into the energy efficiency sector and make a meaningful impact.
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