Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment.
Join a friendly, collaborative technology team supporting schools with remote and onsite IT services. Ideal for candidates keen to shape the future of IT in education and progress into senior and technical consultancy roles.
Why Join?
* Make a real difference supporting IT that enables teaching, learning, and safeguarding.
* Develop your career with opportunities for progression into senior support or technical consultancy.
* Enjoy a collaborative, knowledge-sharing environment.
* Experience flexible hybrid working-office, remote and site visits.
Candidate Requirements
1. Proven experience in 1st/2nd line IT support, ideally in multi-site or education settings.
2. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory administration.
3. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf).
4. Confident communicator and customer service skills.
5. Proactive, organis...