About Us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Job Description
Assistant Experience and Events Manager
Location: Glen Ord Visitor Centre
Full‑time
12 months fixed‑term contract
Closing date: 3 May 2026
About The Function
Our Brand Homes and Visitor Experiences bring our brands to life through immersive, world‑class experiences. They are a key part of how we engage consumers, build emotional connections and drive long‑term brand growth.
About The Team
You’ll be part of a dynamic Brand Home team responsible for delivering unforgettable visitor experiences across tours, events, retail and hospitality, creating moments that connect people with our brands.
About The Role
As Assistant Experience Manager, you will lead the delivery of exceptional visitor experiences and events, bringing our brands to life through engaging and innovative programmes. You’ll manage day‑to‑day operations while coaching teams to deliver outstanding service and drive commercial performance.
Role Responsibilities
* Lead the delivery of engaging events, tours and visitor experiences on‑site and off‑site
* Manage daily operations across experience, retail and food & beverage
* Coach and inspire the team to deliver world‑class customer service
* Use performance data and customer insights to improve experiences and outcomes
* Collaborate with marketing and partners to deliver events, festivals and brand activations
* Ensure operational excellence, compliance and high standards across all activities
Experience / Skills Required
* Experience in hospitality, events, retail or customer experience environments
* Proven ability to lead and develop teams in a fast‑paced setting
* A passion for creating memorable customer experiences and storytelling
* Strong organisational skills with the ability to manage multiple priorities
* Confidence using data and insights to improve performance and drive results
Rewards & Benefits
* Competitive salary and bonus
* Generous holiday allowance
* Pension and healthcare
* Opportunities for career development
* Unique experiences working with iconic brands
Diversity Statement
Our purpose is to celebrate life, every day, everywhere, and create an inclusive culture where everyone feels valued and can belong. We embrace diversity in all its forms and strive to build an environment that welcomes and celebrates everyone.
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