Job Description
The IT Support Technician is responsible for providing first-line technical support to internal users across multiple locations, ensuring the smooth operation of hardware, software, and parking technology systems. This role plays a vital part in maintaining the company’s digital infrastructure and delivering prompt, effective solutions to IT issues that impact business operations.
Key Responsibilities
* User Support
Provide technical assistance to employees via in-person, phone, or remote support—resolving issues related to computers, mobile devices, email, software, and network connectivity.
* System Maintenance
Maintain and troubleshoot hardware (e.g., computers, printers, parking equipment), and software systems including operating systems, applications, and business-specific platforms.
* Network & Security
Assist with basic network administration tasks, including user account setup, access permissions, and ensuring cybersecurity protocols are followed.
* Hardware & Asset Management
Support the installation, configuration, and inventory of IT hardware and devices across offices and parking sites.
* Documentation & Reporting
Maintain records of support requests, solutions, and system changes. Escalate complex issues and work with third-party vendors when needed.
Qualifications
Experience
* 2+ years of experience in IT support or helpdesk roles, ideally in a multi-site or field-based business.
* Experience supporting users both remotely and on-site.
Skills and Abilities
* Proficiency with Windows OS, Microsoft 365, basic networking, and common business applications.
* Knowledge of POS systems, mobile apps, or parking-specific software is a plus.
* Strong problem-solving, communication, and time management skills.
Personal Attributes
* Customer-service oriented, with a friendly and patient approach.
* Ability to work independently and manage multiple support requests efficiently.
* Willingness to travel to parking sites or field locations when required.
Education
* Degree or certification in Information Technology, Computer Science, or related field.
* Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are an advantage.
Additional Information
At APCOA, we see beyond the parking space. We see a world where mobility is intelligent, sustainable, and seamlessly integrated into daily life.
Our new Group HQ is more than a physical space — it’s the heartbeat of a new enterprise, where high-impact leaders shape the future.
If you’re ready to apply your expertise to meaningful challenges and help transform an industry --join APCOA Group HQ. Let’s build what’s next.
APCOA Group HQ is an equal opportunity employer. We welcome and encourage applicants from all backgrounds to apply.