Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2008-2019, SQL, Cisco, Active Directory, Power BI, Scripting – 45K
Office-based job in Loughborough for successful MSP - a team responsible for the full IT support life-cycle for small and large businesses based in the UK.
Are you a Senior IT Support Engineer with client-facing experience?
Do you have experience working with Windows Server 2008-2019 & Virtualisation?
Are you comfortable working on the design of new implementations & projects, alongside BAU?
ROLE: We have a client-facing 2nd -3rd-line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and Projects. You'll need to have great communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter), Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security.
Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal, but not necessary.
There is an exciting growth plan for 24/25 and you will be instrumental in helping drive this company forward. Advising on best policies and procedures.
Reporting to the Technical Services Manager your responsibilities will include:
Technical expertise in Windows server 2008-2019, Hyper V, Office 365, Networking, Firewalls
Asset Management of hardware and software
Design, Build, and deployment of server architecture with supporting documentation in line with company standards
Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
Building strong partnership relationships with customers
Be a point of escalation for support calls.
Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham.
You must be able to show a minimum of 3 years UK working experience to pass pre-employment checks.