When you join Fenwick, you’ll receive:
* 33 days annual leave (inclusive of 8 bank holidays) - pro rata to the length of your contract.
* Up to 25% discount in all Fenwick stores and fenwick.co.uk.
* WeCare -24/7 GP, wellbeing advice & support service.
* Hybrid Working (typically Thursday & Friday working from home).
About the role
We’re looking for a Loyalty & CRM Insight Analyst to help transform the MyFenwick Loyalty programme into a high‑performing, data‑driven growth engine. You’ll play a key role in turning rich customer data into clear, actionable insight that shapes how we target, engage, reward, and retain our members. From identifying high‑value customer segments to uncovering opportunities to improve retention and lifetime value, your work will directly influence decision‑making across the business.
In this role, you’ll work closely with CRM, BI & IT, Marketing, Digital, Buying & Merchandising, and Finance teams to deliver insight that drives meaningful commercial impact. You’ll analyse customer behaviour across both in‑store and online channels, build segmentation models, and identify opportunities to improve the customer lifecycle, reduce churn, and optimise campaign performance. You’ll also design and maintain dashboards and reporting tools using platforms such as Power BI, Qlik, or Tableau to provide clear visibility of loyalty programme performance.
We’re looking for someone with at least 3 years’ experience in a customer insights or analytics role, with strong proficiency in SQL and Python for data extraction and analysis. You’ll bring advanced Excel skills, experience in dashboard development, and the ability to translate complex data into simple, compelling insight. Strong analytical thinking, attention to detail, and commercial awareness are essential, along with the ability to communicate findings effectively and influence stakeholders with a customer‑first mindset.
What we are looking for in a candidate…
* 3+ years in a customer insights role.
* Strong proficiency in SQL and Python for data extraction, manipulation, and analysis.
* Experience building dashboards using tools such as Qlik, Power BI or Tableau.
* Advanced Excel skills (modelling, pivot tables, data analysis).
* Confident communicator who can tailor messages for both technical and non‑technical audiences.
* Skilled in data‑driven storytelling.
* Commercially minded with a strong understanding of how insight drives customer retention.
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