Reports to Head of the POD
A key leader within the Process Optimisation and Digitisation (POD) capability centre, managing a team and leading strategic optimisation and automation projects to enhance client satisfaction, reduce risk, improve efficiency and effectiveness.
Key responsibilities:
1. Lead a team within the POD function to optimise and automate processes
2. Lead strategically importance projects that to contribute to transformation goals
3. Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness
4. Conduct process diagnostics and utilise Lean Six Sigma tools to identify pain points and opportunities for improvement
5. Create business requirements documents to enable process automation and project manage automation delivery via Agile sprints.
6. Work collaboratively with the leaders across the group to identify, prioritise and improve processes which deliver transformation benefits
7. Report progress aligned to Aztec transformation Governance framework
8. Collaborate with Technology teams to rapidly automate processes
9. Lead POD communication activities to share success and facilitate continuous improvement
Skills, Experience, Qualifications:
10. A certified Lean Six Sigma Black Belt (online certification not accepted) or equivalent Lean Certification (e.g. Lean Competency System or a similar reputable body)
11. Minimum five years’ experience leading process improvement projects within Financial Services (mandatory) and/or alternative fund services (advantageous)
12. Minimum five years’ experience managing teams
13. Demonstrable delivery experience of process optimisation and automation projects
14. Bachelors degree
15. Good business partnering and senior stakeholder engagement skills
16. Effective facilitation, influencing and negotiation skills
17. Comfortable operating across multiple jurisdictions with multiple stakeholders
18. Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations
19. Strong and effective communication skills with the ability to produce clear and concise written and presentation materials.
20. Experience working in a technology engagement environment
21. Proven experience leading change management initiatives
22. Good experience in controlling and managing risk
Advantageous
23. Change Management qualification and / or an Agile/Project Management qualification
We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.