Job Title Account Lead Job Description Summary Job Description Account Lead - Estates Management Occupier Management, Global Occupier Services Birmingham Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. The Global Occupier Services business within Cushman & Wakefield have a fantastic opportunity for a Partner-level Account Lead to join our market-leading Global Occupier Services function, based in Birmingham. A Partner at Cushman & Wakefield is responsible for delivering outstanding business results, demonstrating competence in a broad range of varied work activities, while being adept at operating in an ambiguous and changing environment. They are recognized for their contribution as a business enabler, a leader and manager of talent and a trusted partner. Role Purpose: To lead the service delivery team To provide managerial support to staff and to support Head of UK OM in delivering AOP To support in the implementation of the business plan through managing and developing stakeholder relationships, contributing to business development assignments, managing client assignments, representing the office/ team in the market To fulfil revenue and profit targets To provide, through the team structure, the existing corporate occupier clients with full property management services that meet their expectations within the agreed fee basis across UK. To drive business development and expand our client base Responsibilities: Clients & Marketing Direct and matrix management responsibility for multi-skill lines across UK to provide contracted services to the client Develop and maintain strategic relationships with stakeholders, actively developing business opportunities Day-to-day liaison with assigned client representative(s) during the course of an instruction Establish and maintain own and team profile internally and externally through effective PR and deal promotion Manage or contribute to initial discussions, preparation of tender documents, delivering pitches/ presentations and conducting negotiations Ensure projects, reports, etc are delivered on time and in budget Strengthen Cushman & Wakefield’s integrated portfolio by building links across business groups and global office network and working collaboratively to generate new instructions, pool expertise and provide advice Proactively look for and target new business and revenue opportunities with new and existing clients Manage and liaise with internal teams and external consultants to provide a full service to the clients Create and implement plans for gathering and acting on client feedback Profit & Finance Identify and deliver cross-selling opportunities for other areas of the business Contribute to projected annual fee income via accurate fee forecasting/managing potential fee pipeline Effectively use established systems for debtor and disbursement recovery to secure cash flow and profitability, e.g. billing, debt pricing, costings Understand product pricing and maintain profitable fee structures Operations & Risk Ensure own and team timesheets are up to date and reflective of current work Ensure own and team’s work complies with firm procedures and guidelines (health & safety, quality, risk, professional code of conduct, etc.) Identify, manage and mitigate risks by implementing plans to review output of quality and risk procedures and achieve clear internal and external audit reports People & Teams Provide on-going coaching, mentoring, and other development opportunities for direct reports and/or Surveyors/ Consultants; conduct performance reviews with direct reports Keep own knowledge of relevant case law up to date Lead and co-ordinate the work of team on client projects; prioritise activities and delegate on the basis of appropriate expertise and development needs of team Set and achieve own objectives in line with business plan and update with line manager as necessary Undertake and record the requisite amount of Continuing Professional Development (CPD) Participate in non fee-generating activities such as graduate recruitment, L&D, resourcing and support local office social activities Qualifications: Degree level qualification or similar RICS qualified Core Knowledge & Experience: Proven track record of client and account management Experience of leading projects to deliver seamless client service Demonstrable ability to take responsibility of sizeable and complex client instructions Business development and client relationship management. Demonstrable understanding of client needs Experience in networking and building relationships internally and externally Experience selling successfully to clients Experience in lead client contact positions, conducting pitches and presentations Demonstrable technical competence in areas relevant to role In-depth market and local knowledge in the relevant business area In-depth knowledge of the real estate industry sector Financial acumen and budget management High level business and report writing experience In-depth knowledge of current legislation and case law relevant to role Experience in managing people and teams IT skills (MS Word, Excel, PowerPoint, Outlook, Internet) Skills & Personal Qualities: Strong leadership and communication skills Coaching skills Good presentation and marketing skills Good commercial awareness Strong selling and negotiation skills Time management Business and report writing Team player Excellent command of written/verbal English We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. INCO: “Cushman & Wakefield”