Bereavement Services is part of Sheffield City Council and is committed to providing the best possible service to bereaved families of Sheffield and surrounding areas. We manage and maintain 16 cemeteries carrying out over 1500 burials per year across the city. Our two crematoriums City Road and Hutcliffe Wood carry out over 2700 cremations per year. The main office is situated at City Road Cemetery where callers and visitors are treated with dignity, respect and in a professional manner. We strive to maintain the core values of the council by 'being open and honest', 'working together to get things done' and most importantly maintaining our own mantra 'that people are at the heart of what we do'. An exciting and challenging opportunity has arisen for an enthusiastic, efficient, proactive, empathic, competent person to join the administration team at Bereavement Services. You will work closely with a fellow Customer Services Officer and a small team of Bereavement and Coronial Officers. The role is key in supporting service delivery for the bereaved of Sheffield and surrounding areas. We are looking for a motivated self-starter who has excellent customer service and IT skills, there is a requirement to be familiar with Microsoft Offices packages, such as, Sharepoint, Teams and Microsoft 365. Bereavement Services are moving to the Storm Telephone System shortly so some knowledge of this would be advantageous. Knowledge of Sheffield City Councils financial system (Integra) would also be advantageous. You will need to demonstrate good planning, organisation, and problem-solving skills, be able to manage and juggle a busy workload and work under pressure. Often working to a deadline. Flexibility and resourcefulness are key to the successful running of the service as is the ability to react positively to change and embrace new ideas. Bereavement Services have a relatively new cloud-based administration system for booking in services and therefore you would be expected to undergo training on this system, a system that is unique to other council software packages. You will need to be approachable and have proven people and interpersonal communication skills as the ability to work with, and support, other teams within Bereavement Services. Occasionally, you may be asked to work in our 3 chapels but only during busy periods or when other staff are not present due to short notice absences. There may also be a requirement to work at Medico Legal Centre in Sheffield to cover leave or sickness. A key requirement is being able to manage difficult conversations and being sensitive and empathic to the needs of the bereaved. Experience of working with the bereaved would be desirable but not essential. Please read the job description and person specification for this post carefully before completing your application and if you would like to find out more about the post please make enquiries with Kathryn Rodgers 0114 2396068 email: Kathryn.rodgers@sheffield.gov.uk or Sophy Scott 0114 2735550 email: Sophy.scott@sheffield.gov.uk It is a great time to join us and we welcome your application. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.