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Location: Huntingdon
Salary: Competitive
Vacancy Type: Permanent, Full Time
The Role
The IT Support Engineer will report to the CTO and be part of the IT team responsible for maintaining an efficient, secure, and stable IT environment for the group of companies. The role will provide IT Support to other Group staff and participate in the evolution of company systems.
Roles and Responsibilities
The IT Support Engineer will provide 1st and 2nd line support for their global colleagues based in the UK, USA, Europe and China. They will help to ensure the stable operation of the Network, Server, Desktop and Mobile Infrastructure environments. This role is incredibly broad and offers exposure to a variety of technologies and associated challenges. In addition to support work, the role will involve participation in project implementations and technology rollouts. The ideal candidate must have experience working within an IT Support Team, be very familiar with Windows desktop and server operating systems, and possess customer‑service, patience, and communication skills. A flexible, versatile approach to work and the ability to think and act quickly under pressure are essential.
Key Responsibilities
* Service Desk / Ticket Management. Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate.
* Act as 1st point of contact for non‑UK Group companies.
* Administration and patching of enterprise tools and systems (e.g. Active Directory).
* Investigate and resolve issues, including network management, business applications and hardware, and work with third‑party support teams.
* Ensure that ticket management processes are followed to maintain an audit trail for historic fixes.
* Project work. Deliver project tasks as required, varying per project.
* Continuous Improvement. Identify trends in customer issues and apply problem‑management techniques to understand root cause.
* Innovation. Work with the wider IT team to propose opportunities to benefit from external technologies.
* Risk Management. Identify and mitigate technology risks and keep the IT Risk Log up to date.
* New starters. Perform inductions for new colleagues and ensure devices are set up for their use.
* Work as part of the wider IT team, covering roles when required due to absences.
* Contribute to the creation and maintenance of company policies and procedures, championing them with wider colleagues.
* Work with the IT team to maintain and evolve the Cyber Security posture, liaising with third‑party support teams and optimizing cyber tools and procedures. Be a cyber security advocate.
* Support end users in adopting technologies and provide ad‑hoc training as required.
Essential Skills and Qualifications
* Minimum 3 years experience in an IT support role.
* Strong Windows desktop and server support skills.
* Desktop and server patch management.
* Deploying secure compute configuration using Group Policy.
* Experience managing antivirus/endpoint security products.
* Significant experience in technical administration roles for hardware and software.
* Strong technical problem‑solving skills.
* Exposure to backup technologies.
Desirable Skills
* Practical administration experience of Microsoft Exchange or Office 365.
* Exposure to Mobile Device Management solutions.
* HP Server hardware and system management tools.
* Exposure to virtualization technologies.
* SQL administration.
* VMware ESXi virtualization management.
* Understanding of industry trends and emerging threats.
* Experience with scripting/automation.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
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