Up to £55,000 + benefits
We’re looking for a technically strong CRM Systems Specialist to join a growing, high-performing team in Central London.
This is a hands-on role for someone who enjoys working at the intersection of data, systems, and customer experience — owning the technical side of a CRM ecosystem and helping drive smarter, more connected customer engagement.
You won’t just be using the CRM — you’ll be shaping how it works, how it connects, and how it supports both sales and marketing teams day-to-day.
What you’ll be doing
* Owning the technical configuration and ongoing optimisation of the CRM platform
* Building and managing integrations between CRM, marketing automation tools, and other systems
* Ensuring a seamless omnichannel data flow across web, email, social, and sales touchpoints
* Designing and maintaining data structures, segmentation logic, and automation workflows
* Supporting marketing with audience builds, lifecycle triggers, and campaign execution
* Enabling sales teams with clean, actionable customer insights and pipeline visibility
* Troubleshooting system issues, sync errors, and data inconsistencies
* Developing dashboards and reporting to track performance and customer behaviour
* Acting as a guardian of data quality, governance, and GDPR compliance
What we’re looking for
* Experience in a CRM systems / marketing technology / data-focused role
* Strong knowledge of CRM platforms such as Salesforce, HubSpot, Klaviyo, or similar
* Experience working with marketing automation platforms and lifecycle campaigns
* Solid understanding of data management, segmentation, and customer journeys
* Confidence working with integrations, APIs, or data syncing between systems
* Good working knowledge of Excel/Google Sheets, with exposure to SQL a strong advantage
* Experience building reports or dashboards (e.g. Power BI or similar tools)
* A proactive mindset — someone who can identify problems and build scalable solutions
Why this role?
* Opportunity to take real ownership of a complex CRM and data ecosystem
* Work closely with both commercial and digital teams, influencing real business outcomes
* Be part of a team that values quality, detail, and customer experience
* A role where your work directly impacts growth, retention, and performance
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