Assistant Café Manager I 30 hours a week I Mon- Fri + Match Day
St. Andrew's @ Knighthead Park Birmingham City Football ClubLevy UK + IrelandMore Than an Assistant Manager
At Levy UK + Ireland, we believe great hospitality creates places where people want to be.
We're looking for an exceptional Assistant Café Manager to support the day-to-day operation of an exciting new social café space at St. Andrew's @ Knighthead Park, home of Birmingham City Football Club.
This isn't a traditional café. It's a destination designed to bring people together - a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.
As Assistant Café Manager, you'll work alongside the Café Manager to help create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality.
You'll play a hands-on role in leading the team, maintaining high standards and ensuring the venue consistently delivers exceptional experiences.
We're looking for someone who combines strong operational awareness with genuine warmth, energy and a passion for people.
The Opportunity
Working closely with the Café Manager and Levy leadership team, you'll support all aspects of the café's daily operation while helping to shape a welcoming, high-performing and commercially successful environment.
You'll be a visible leader on the floor, supporting the team during busy service periods, championing great hospitality and helping to ensure every guest leaves with a positive impression.
This is an exciting opportunity for someone looking to develop their leadership career within one of the most innovative hospitality environments in sport and entertainment.
What You'll Be DoingSupporting Daily Operations
You'll help ensure the café runs smoothly, efficiently and consistently, delivering an excellent experience for every guest.
You'll:
Support the day-to-day operation of the café and social space
Help create an environment that feels welcoming, vibrant and well-presented
Support opening, service and closing procedures
Maintain high standards across coffee, food and grab-and-go offers
Assist with managing guest flow and service during peak periods
Support matchday operations and event activity
Work collaboratively with club teams and partners to maintain operational excellence
Supporting and Developing the Team
Great hospitality starts with great people.
You'll help create a culture where team members feel valued, supported and empowered to deliver their best.
You'll:
Support the recruitment, onboarding and development of team members
Coach and motivate colleagues through day-to-day leadership
Help maintain a positive, inclusive and people-first culture
Support training and development initiatives
Lead by example through your attitude, professionalism and guest focus
Help maintain high service standards across the team
We're not looking for scripted service.
We're looking for authenticity, personality and people who genuinely care.
Delivering Outstanding Guest Experiences
You'll be at the heart of creating memorable experiences for everyone who visits the venue.
You'll:
Build positive relationships with guests and regular visitors
Champion proactive, friendly and engaging service
Support the resolution of guest feedback and service recovery
Identify opportunities to improve the guest experience
Help create an atmosphere that encourages people to return again and again
Supporting Commercial Performance
You'll understand the role great service plays in driving business success.
You'll:
Support delivery of sales and profitability targets
Monitor product availability and presentation standards
Assist with stock management and ordering processes
Support merchandising, promotions and seasonal campaigns
Help identify opportunities to increase guest engagement and repeat visits
Contribute ideas to continuously improve the offer and customer experience
Maintaining Standards
You'll help ensure operational excellence across all aspects of the venue.
You'll:
Support compliance with food safety, health & safety and allergen procedures
Maintain cleanliness and presentation standards throughout the café
Assist with stock control and operational administration
Help ensure company policies and brand standards are consistently met
Support the Café Manager in maintaining a safe and efficient working environment
About You
We're looking for someone who brings:
Experience within a café, hospitality, food service or guest-facing environment
Previous supervisory or team leadership experience
A passion for hospitality and creating memorable experiences
Strong communication and interpersonal skills
Good organisational and problem-solving abilities
A positive, proactive and hands-on approach
High standards and attention to detail
The confidence to lead from the front during busy service periods
Most importantly, you're someone who:
Notices the small things
Takes pride in creating great environments
Supports and motivates others
Leads through example
Genuinely cares about people and experiences
Why Join Levy UK + Ireland?
This is an opportunity to be part of something special.
Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long-term vision for the future of the stadium estate and wider Sports Quarter development.
As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences.
This new space will be:
Part café
Part clubhouse
Part workplace hub
Part social destination
We're looking for someone who can help bring that vision to life every day while developing their own career within one of the UK's leading hospitality businesses.
If you're passionate about people, hospitality and creating places where communities thrive, we'd love to hear from you.
TPBN1_UKCT