Overview
An exciting opportunity has arisen to join our busy GP practice based at Yarnspinners Primary Health Care Centre in Nelson.
Role
The Care Navigator is the first point of contact for patients and supports them to ensure their needs are met by the most appropriate member of our multi-professional team. The role involves receiving patients into the practice and signposting to the most appropriate pathway. The role is central to the success of the whole team and to the multi-disciplinary model. In addition, the successful candidate will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, in writing or via the telephone.
Responsibilities
* Provide a comprehensive reception service for patients and visitors, responding in a timely and efficient manner to both telephone and face-to-face service users.
* Register patients on the electronic patient system (EMIS) and update these records as appropriate.
* Understand and maintain confidentiality at all times.
* Assist the practice team and contribute to a positive patient experience within the multi-professional model.
* Work as part of a wider team and on own initiative within practice policy and frameworks.
* Maintain a professional and courteous image to patients and visitors, in person, in writing or via the telephone.
* A full Job Description and Person Specification is attached.
Other information
* As part of East Lancashire Hospitals NHS Trust, staff have access to opportunities for personal and professional development to support them within their roles.
* Salary information notes that the advertised salary is for full-time hours; pro-rata for less than 37.5 hours per week.
* This vacancy may close before the closing date if sufficient applications are received.
* DBS (Disclosure and Barring Scheme): provisional on satisfactory DBS check where applicable; costs may be deducted from salary as described in policy.
* The Trust is an equal opportunities employer and promotes a diverse workforce; applicants from all backgrounds are welcomed.
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