Description • To pro-actively assist external adjusters with handling claims from a variety of High Networth Insurers and Private Clients, in a manner that supports efficient and effective settlement for the policy holder. • To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages. • To efficiently enhance the day to day work of the external HNW designated loss adjusters by keeping a healthy balance of communication between all parties Responsibilities • To deliver a first class end to end claims handling service – assisting the handling adjusters with progressing claims efficiently and fairly in a manner that supports the customer and partners our insurer clients brand and values. • To investigate the nature of the claim with the policy holder, establish policy cover and set a strategy for resolution by working in tandem with the Loss Adjuster understanding each individual demand and likely outcomes. • To really understand what matters to the customer and put this first - agree visit details and sticking to a strict SLA, undertake pre visit actions such as appointing suppliers, arranging alternative accommodation etc. • To identify and understand the nature of any blockages and failure demand – take ownership of issues to identify problem at root cause and adopt getting it right at first time principle to enhance customer experience. • To ensure that time spent adds value to the claims life cycle – undertake value work to actively progress claim, control costs and reduce indemnity spend. • To take sole responsibility for every claim personally handled – ensure parties are kept informed and work closely with Adjuster and suppliers to build on end to end flow. • To build strong relations with colleagues, brokers, and suppliers to ensure seamless claims handling service. • To capture feedback and continuously look for systems improvement to enhance the overall claims handling process. • To promote the Company’s ethics and values and focus on first principles of getting it right for the customer. Qualifications • Occasional travel to other UK offices may be required • Post holder will be required to liaise with internal colleagues and external stakeholders– Policy Holders, Clients, Brokers, Suppliers • Previous experience in handling any High Networth Claims is advantageous. • Ideally possess Insurance qualification but essential to show commitment to study and gain knowledge. • Sound technical knowledge of principles of insurance and insurance products and services. • General knowledge and understanding of insurance regulation and laws which affect insurance practice. • Knowledge of the claims handling process • Occasional travel to other UK offices may be required • Post holder will be required to liaise with internal colleagues and external stakeholders– Policy Holders, Clients, Brokers, Suppliers