The Company
Aran Insulation, part of AgilityEco, is an award-winning, industry-leading organisation striving to improve energy efficiency for homes throughout the UK. Passionate about improving quality of life and reducing for customers the cost of living, the company's goal is to reduce carbon emissions of UK households. A dynamic company going through a growth and development period. Aran Insulation is committed to developing its staff through training and progression, giving them the tools and opportunities to excel.
Job Role
To lead a team of Project Co-Ordinator's delivering a range of Aran's Funded and Unfunded programs of work. To motivate, develop, and train members to be process driven and efficient using project management tools and techniques. To be an advocate for a positive and professional culture. Your team will be required to manage installation for customers to control deadlines with multiple inputs from subcontractors in house installers and surveyors as well as partner Local Authorities and housing associations. To develop and deliver project KPI's for several ongoing projects and to manage your team's efficiency and output, driving improvements into project processes to ensure delivery of projects on time and on budget. To review and improve and implement standard operating procedures and staff training, to ensure predictable performance from your team. To communicate with both internal and external stakeholders daily, this role relies on impeccable communication skills and attention to detail. Supporting Team members with customer interaction as needed. To report to Senior Managers and Director level regularly and have direct control over scheme budgetary requirements.
Key Responsibilities
* To line manage a team of Lead Project Co-Ordinator's and with them outline the Development of plans for staff via annual appraisal reviews.
* To develop the team culture to ensure it remain professions and focused on quality and customer outcomes.
* With lead Co-Ordinator's develop plan for operational and delivery improvement and communicate and lead these changes within the co-ordination team, developing a culture of continuous improvement.
* Responsible for the on-boarding and training of new employees and to develop a standardised PC training process for new recruits.
* Setting customer satisfaction targets and working with the team to meet targets consistently. To monitor and analyze these results and prepare reports for SLT.
* Establish and maintain a standardised way of working, ensuring all teams deliver in line with the Project Coordinator model
* Support client meetings and provide operational input for schemes in collaboration with the Project Coordinator team
* Serve as the primary escalation point for issues or concerns
* Monitor performance and report on client and stakeholder satisfaction
Skills and Experience
* Experience in Project Management
* Proven people leadership with the ability to motivate, manage, and develop teams
* Excellent communication skills, both written and verbal, with professionalism and diplomacy
* Process driven project management abilities with a strategic, analytical, and proactive mindset
* High attention to detail, able to prioritise tasks effectively and adapt to changing demands
* Target-driven and results focused, with a flexible and confident approach to leadership
Desirable Qualifications
* Prince2 or Agile Project Management Certification
* NVQ Level 4/5 in Management or Leadership
The Project Manager will be based at the Aran Insulation Ltd Head office, in Higham and will work normal office hours Monday to Friday 9am to 5pm, however on occasions will be required to work outside these hours and away from the head office. Staff are required to attend occasional training courses, conferences and meetings that may necessitate staying away from home overnight.
Note: This is a description of the job as it is constituted at the date shown. It is the practice of Aran Insulation Ltd to periodically examine Job Descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The MD, and Senior Management Team of Aran Insulation Ltd will conduct this procedure in consultation with the post holder.
In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible, management reserves the right to make changes to your job description following consultation. Aran Insulation Limited is fully committed to Equality, Diversity and Inclusion in all areas of our business including the appointment of staff. We ensure that applicants who meet our shortlisting criteria are invited to our recruitment process. Due to the nature of our work, we undertake criminal record checks with the Disclosure and Barring Service for all successful applicants, and periodically thereafter. Should an applicant not satisfy our background checks, any conditional offer of employment or employment may be withdrawn.
Job Types: Full-time, Permanent
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
* Referral programme
Work Location: In person