Overview
Retention Manager
6-month FTC
Salary: Competitive
Location: Abingdon/Hybrid
We’re proud to be working with a heritage British retailer renowned for its premium teas, artisanal coffees, and luxurious hot chocolates. With roots dating back over a century, the brand is known for its commitment to quality, tradition, and beautifully packaged gifts. They blend old-world charm with a modern, customer-first approach – offering an elevated experience both in-store and online. Their products are stocked globally and loved by loyal customers across the UK, as well as expansion into Asia, and the US. They are now looking for a Retention Manager to join their growing marketing team on a 6-month fixed-term contract.
Key Responsibilities
* Delivering lifecycle, triggered, and promotional CRM campaigns across markets
* Supporting the development and implementation of an omnichannel loyalty programme
* Managing subscriptions and referral schemes, driving customer retention and revenue
* Partnering with internal teams and agencies to optimise segmentation and campaign performance
* Reporting on engagement metrics, customer behaviour, and campaign ROI
* Coaching and supporting CRM Executives in day-to-day performance
What are we looking for?
* 3+ years in CRM, Email Marketing or Retention
* Ideally you will be from a Multichannel FMCG or Retail background
* Experience with CRM Platforms
* Strong campaign planning and performance analysis skills
* Confident communicator who thrives in collaborative teams
* 1-2 years’ experience with loyalty or subscription programmes
If this sounds like something you are interested in, please reach out to helen.foster@cvmpeople.com
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