Summary Beacon Medical are searching for an enthusiastic and empathetic person to become their new Apprentice Care Coordinator. The successful candidate will offer admin support, ensuring records and clinical outcomes are updated correctly, as well as ensuring visitors have an exceptional patient experience. Wage £12,563.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Hours of work will be slightly flexible between operating times of 08.00 - 18.30, Monday to Friday. 32 hours a week Start date Monday 20 October 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Our reception and administration team are the backbone of our clinical services, helping ensure everything runs smoothly. Whether it’s making reminder phone calls, booking appointments, managing patient data and records, filing, scanning or sending correspondence, every task our Administrators carry out is key to ensuring our patients have an efficient and friendly experience. Duties will include: Greeting visitors and providing a reception service Data entry, including updating medical records/notes Updating and filing data for clinical outcomes correctly and confidentially, including patient files, in-line with GDPR Booking appointments, and scheduling repeat or follow-up appointments Assisting with coordinating clinics Writing letters and reports Answering the telephone and making outgoing calls Providing exceptional customer service and patient care Taking part in learning activities to develop your career Ensure correspondence is sent out in a timely manner General administration and house keeping All other associated duties as required of the role Where you'll work BEACON MEDICAL ST HUGH'S AVENUE CLEETHORPES N E LINCOLNSHIRE DN35 8EB Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider TEC PARTNERSHIP Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives. You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction. You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress. Requirements Essential qualifications GCSE in: English (grade 4 or above) Maths (grade 4 or above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Empathetic and caring Professional and approachable Can prioritise workload Confident communicator Polite telephone manner High degree of accuracy Other requirements Your regular place of work will be Beacon Medical, Cleethorpes Primary Care Centre, St. Hugh’s Avenue, Cleethorpes, DN35 8EB. Please check the location of work to make sure you would be able to report to the office on a daily basis. About this employer Beacon Medical is a well-established GP practice based at Cleethorpes Primary Care Centre, caring for approximately 13,000 patients. We are a forward-thinking, patient-centred practice offering a full range of NHS services, including chronic disease management, minor surgery, immunisations, and health screening. We pride ourselves on being a supportive, team-focused environment that values innovation, professional development, and excellent patient care. https://www.beaconmedical.nhs.uk/ (opens in new tab) After this apprenticeship The Beacon Medical apprentice programme provides a fantastic opportunity for apprentices to build a strong foundation of capability that could lead to a permanent job role, and possible internal progression. Ask a question The contact for this apprenticeship is: TEC PARTNERSHIP The reference code for this apprenticeship is VAC1000343527.