Credit controller, 12 months Fixed Term Contract, hopefully leading to permanent Your new company Hays are working exclusively with a highly respected organisation in Telford to recruit an experienced and proactive Credit Controller. Created to support rising business volumes and ongoing order‑to‑cash transformation, the position plays a key part in the company’s growth. Although initially on a 12 month fixed‑term contract, there is strong potential for it to become permanent as the division continues to expand. Your new role As Credit controller you will play a vital role in the business and duties will include: Take ownership of a large, high‑value debt ledger, ensuring overdue accounts are followed up promptly and effectively. Manage the monthly direct debit process and investigate any issues or discrepancies relating to customer accounts. Handle daily cash allocation across several bank accounts, maintaining accurate and up‑to‑date reconciliations. Work closely with teams across the business to support smooth end‑to‑end order‑to‑cash activity. Use a range of systems to review data, update customer information, and monitor account behaviour. Communicate confidently with customers by phone and email, resolving queries and escalating concerns when required. Play an active role in ongoing initiatives to enhance credit control processes and support wider operational improvements. What you'll need to succeed We are looking for a driven credit controller who has significant experience, ideally within a medium or large organisation and a proven background in handling substantial, high‑volume debt ledgers. You should have strong Excel and reconciliation tasks as well as be comfortable using multiple systems You will also need to be a confident communicator with the ability to manage challenging or detailed discussion, who is highly organised, with the skills to manage priorities effectively in a busy environment. Finally, you should be able to work self-sufficiently while remaining an active and supportive member of the wider team. What you'll get in return This is a great opportunity to work for an exciting and expanding business that has an excellent team culture and can offer hybrid working, excellent benefits, including holidays and an earlier finish on a Friday. Although the role is initially a 12 month Fixed Term contract, there is a high likelihood that the role will then become a permanent position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4762218