Job Description
Role Overview
The Office Manager plays a central role in ensuring the smooth, compliant, and efficient operation of the business. This role has responsibility across people management (HR), financial administration, IT systems, health & safety, payroll coordination, marketing support, performance reporting, supplier management, and the leadership of an administrative team.
Management of Administrative Team
• Line management of a team of administrators
• Allocate workloads, set priorities, and monitor performance
• Provide day-to-day support, coaching, and development
• Conduct appraisals, one-to-ones, and performance reviews
• Ensure consistent processes and high standards of administration
• Identify opportunities to improve efficiency and team capability
Human Resources (HR)
• Recruitment coordination, onboarding, and induction
• Maintain employee records in line with GDPR
• Manage contracts, policies, handbooks
• Support employee relations and performance
• Coordinate training and appraisals
• Ensure compliance with UK employment law
Financial Accounting & Administration
• Day-to-day financial administration
• Process invoices and expenses
• Reconcile accounts and supplier statements
• Assist with budgets and cashflow
• Liaise with external accountants
Payroll Administration
• Collect and submit payroll data
• Liaise with payroll providers
• Manage pensions and statutory payments
• Resolve payroll queries
IT & Systems
• Oversee IT systems and providers
• Manage access and data security
• Support system improvements
Health & Safety
• Maintain health & safety policies
• Coordinate risk assessments
• Ensure regulatory compliance
Marketing & Website
• Maintain website content
• Coordinate marketing activity
• Liaise with agencies
Reporting & KPIs
• Prepare management reports
• Track KPIs and trends
Supplier Management
• Manage supplier relationships
• Monitor performance and costs
Requirements
Requirements & Experience
Essential Experience
* Minimum 5 years’ experience in an Office Manager, Senior Administrator, Operations Manager, or similar role
* Proven experience managing and leading a team of administrators, including workload allocation, performance management, and development
* Hands-on experience across HR administration, including recruitment support, onboarding, employee records, and policy management
* Strong background in financial administration, including invoicing, expense processing, reconciliation, and working with external accountants
* Demonstrable experience coordinating or administering payroll, pensions, and statutory payments
* Experience overseeing IT systems and business software, including liaising with third-party IT providers
* Working knowledge of Health & Safety compliance and office-based risk management
* Experience producing management reports, KPIs, and performance dashboards
* Proven ability to manage suppliers, contracts, renewals, and service performance
* Experience supporting or coordinating website updates and basic marketing activity
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Essential Skills & Knowledge
* Strong understanding of UK employment legislation, GDPR, and HR best practice
* Sound financial literacy with confidence handling budgets, costs, and financial controls
* High competence in Microsoft 365 (Outlook, Word, Excel, Teams) and business systems
* Excellent organisational skills with the ability to manage multiple priorities
* Strong people-management, communication, and stakeholder engagement skills
* High levels of accuracy, discretion, and confidentiality
* Proactive, solutions-focused approach with a continuous improvement mindset
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Desirable Experience
* Experience working in a multi-functional or regulated environment
* Exposure to system implementation, digital transformation, or process improvement projects
* Experience supporting senior leadership with operational or strategic reporting
* Previous involvement in marketing coordination or brand management
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Qualifications (Desirable)
* CIPD Level 3 or above (HR)
* AAT or equivalent finance qualification
* Health & Safety certification (e.g. IOSH Managing Safely)
* Relevant management or leadership qualification
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Personal Attributes
* Confident leader with a supportive and collaborative management style
* Self-motivated and comfortable working autonomously
* Calm, professional, and effective under pressure
* Trusted and credible when handling sensitive business and people matters
* Adaptable and resilient in a changing business environment
Benefits
£80,000 OTE
Company Pension
Good holiday allowance
Requirements
- Proven experience in car sales management, with a strong track record of achieving and exceeding sales targets. - Previous experience working with a prestige car brand, demonstrating an understanding of the high standards and expectations associated with luxury vehicles is preferred. - Exceptional leadership skills, with the ability to motivate and inspire a team to deliver outstanding results. - Excellent communication and interpersonal skills, enabling you to build strong relationships with both customers and team members. - A strategic mindset, with the ability to analyse sales data and develop effective strategies to drive business growth.