Position: Credit Controller
Contract: Permanent 40hr
Location: Colchester/Hybrid
About Cera:
Cera is the UK's largest HealthTech company and one of Europe's fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain's hospitals and into patients' homes. We deliver care, nursing, telehealth and repeat prescription services in people's homes via technology. Cera's proprietary, AI-backed tools predict more than 80% of hospitalisations and 83% of falls in advance, mobilising its frontline workforce of almost 10,000 carers and nurses to deliver timely preventative care in the community. Cera delivers 2 million home healthcare visits a month. At each visit, Cera uses its pioneering technology to collect data on how our population is ageing, building one of theworld's largest tech-powered home healthcare datasets.
About the role:
The Credit Controller will work as part of a capable and experienced team who will take responsibility for the collection of debt for a specific portfolio of Local Authority, ICB and Private Client accounts. A mix of skills and approaches will be required in credit control, recognising the differing nature of collecting from a local authority, the NHS and a private client. The credit control team is required to work closely with the Invoicing Team to ensure that issues with customer accounts are dealt with promptly and in a consistent manner. The team is charged with providing a professional, responsive and efficient service to the wider Finance Team and Operations.
Responsibilities:
? Communicate directly with Local Authorities, NHS, private clients and their relatives or nominated representatives, via letter, email and telephone, to proactively resolve issues to collect current and historic balances.
? Process credit notes and associated amended invoices, supported by authorised Credit Note requests.
? Work closely with colleagues in Operations and the Invoicing Team to resolve queries relating to outstanding Invoices or Contracts to facilitate debt collection.
? Reconcile sales ledger accounts for all accounts within own portfolio.
? Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.
? Set up and maintain Direct Debit Mandates for private clients within own portfolio.
? Process Card payments for private clients.
? Report regularly to the Operational Managers and Directors on key account issues.
? Achieve KPIs aimed at maximising cash collection and minimising old debts and write offs.
? Escalate promptly any issues to Line Manager as they arise and monitor all issues to ensure that they are resolved quickly and efficiently.
? Assist in annual Audits, providing the necessary evidence as requested by our external Auditors
Qualifications and Skills:
? Must Haves
? GCSEs (or equivalent), including English and Maths
? A Levels (or equivalent)
? Previous credit control experience, minimum of 3 years
? Ability to communicate effectively with all levels
? Excellent account reconciliation skills
? Intermediate Excel skills, including Pivot Tables and Lookups
? Experience with Accountancy software
? Work collaboratively with others, sharing ideas and information, to build effective and credible relationships both internally and externally
? Excellent communication skills, spoken and written
? Conscientious with high attention to detail
Nice to Haves:
? AAT or working towards
? Experience within Social Care credit control / finance
? NetSuite experience
? Experience using a Time Management & Billing system
? Familiarity with Google