Senior Claims Handler – MUST HAVE CLAIMS EXPERIENCE
£23,000 - £25,000 (depending on experience)
Hybrid – either Newcastle under Lyme (ST5) or Taunton (TA3)
Within this elevated position the Senior Claims Handler will be expected to work with a high level of autonomy. With the ability to deal with their full case load independently from both a technical and customer services perspective and effectively manage any claims that are being handled by the contractor network. Managing a large caseload across multiple clients, you will be required to efficiently resolve all cases promptly by supervising the contractor’s activity on the claim as appropriate and ensuring all of your claims are progressing through to completion as promptly as possible.
What will you be doing?
Be responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact if they are unable to reach their assigned contractor or need your support or assistance with their claim. You will need to always plan the claim journey and next steps and agree these with the contractor and or customer.
Responsible for a caseload of claims that are being run by a network contractor and ensure said contractors are actively progressing their active and on hold WIP’s and that they are keeping the customer updated throughout the claim journey.
Provide coaching and support to contractors, and act as their key point of ...