Customer Experience Lead – IT, Telco, UCaaS, CC, Customer Journe y, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience Lead position is Mainly remote with around 2 days per month in central London, working from home the rest. As Customer Experience Lead previous experience leading the customer journey for Telco / IT focussed solutions is essential. As Customer Experience Lead previous experience within Communications (ideally Cloud, UC, UCaaS, Contact Centre etc) is essential. The Customer Experience Lead should have experience understanding existing customer experience and mapping and reporting on journey as well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused predominantly on the post sales journey whilst also helping to shape pre-sales customer processes and best practices. As Customer Experience Lead excellent communication, collaboration and presentation skills are essential. Key skills as Customer Experience Lead Proven commercial track record as Customer Experience Lead on Telco / Communications solutions UC, UCaaS, Contact Centre or similar Post Sales e2e Customer Journey design & mapping Metrics Reporting Excellent communication and presentation skills Desirable skills as Customer Experience Lead ITIL Agile This is an exceptional Customer Experience Lead opportunity with car allowance (£500) training and career development and a great package (great holiday, medical (including family), life assurance, gym, breakdown, 3rd party discounts etc) Key skills: Customer Experience Lead – IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, CX, Cloud Communications, Mainly remote (2d/month LDN) *PLEASE READ BEFORE APPLYING* Please ensure your location is clear on your CV/application. As the role requires 2 days/ month on site in London sometimes at short notice - location is a factor, applications without location may be rejected *PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS* Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable.