Sany Heavy Industry Co. Ltd is China’s largest and top construction equipment manufacturer in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers.
Sany Heavy Industry Co. Ltd is the core business of Sany Group, which employs over 40,000 staff, and it is also one of the biggest private enterprises in China, and diversified business across construction &mining equipment manufacturing, renewable energy, bank and insurance, real estate development, IIoT etc. The Group spends 5-7% of annual revenue on Research& Development, and has set up R&D and manufacturing facilities in the US, Brazil, Germany and India.
Due to fast growing business in UK, currently we look for an experienced Aftermarket Parts Manager to join our young and friendly team, following are details,
Key Responsibilities
• Develop and implement comprehensive sales and marketing strategies to achieve company objectives.
• Develops relationships with dealers to maintain a strong relationship.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Assists lease with the accounts team and support in the collection of past-due accounts.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all parts department staff.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
• Responsible for parts pricing and monitoring local competition to ensure pricing stays competitive.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Ensures that parts inventory turns (established #) times per year.
• Monitors and adjusts inventory to minimise ageing stock.
• Supervises sop and inventory for new models.
• Sets and enforces a policy on the special ordering of parts. Ensuring customer expectations are met.
• Analysis of sales to both dealers and customers on monthly basis.
• Ensures that the same high-quality level of service provided to external& internal customers.
• Works with the service manager to ensure a timely turnaround of parts needed for internal jobs and warranty.
• Attends managers meetings and holds daily department meetings.
• Monitors parts department employee overtime records.
• Coordinates a prompt, efficient and timely flow of paperwork.
• Monitors daily reports / KPI’s to ensure sales and dispatch productivity.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Other duties as assigned.
Skills And Experience
* Solid experience in fast-paced environment, familiar with heavy machinery manufacturing industry. Previously worked in parts, and warehouse environment.
* Excellent customer service and communication skills, including by telephone, email and in face-to-face situations.
* Strong leadership and team management skills.
* Flexibility dealing with changes in demand, tasks, and processes.
* Strong attention to detail.
* Computer literate.
* Work on own initiative, be proactive and manage customers and workload with little intervention from the management team.
* Good time management and prioritisation skills
Remuneration and Benefits:
* Competitive salary
* Generous holidays + bank holidays
* Group pension scheme
* Group life insurance(death in service)