Job Description
Job Role: Security Supervisor
Working Hours: 4 of 4 off shift pattern - average 42 hours per week
Pay: £14.50 per hour
Location: St Johns Shopping Centre, St George's Place, Liverpool, L1 1LY
Reporting to: Soft Services Manager & Associate Key Accounts Director
Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Supervisor to join our established security team based at St Johns Shopping Centre in Liverpool.
The successful candidate must hold a valid SIA Door Supervisor licence as a minimum, with a CCTV Licence being highly desirable. As Security Supervisor, you will oversee the day-to-day operations of the Security team, ensuring all duties are carried out to a high standard while working closely with management and the client to meet both company and client expectations.
Previous experience in a supervisory role is essential for this role.
Duties include:
* Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
* Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
* Ensure all emergency procedures are followed and lead/coordinate effective/evacuations/protocol, if required.
* Follow all escalation procedures with Anchor Group Services and Centre Management.
* Assisting the Control Room and CCTV operation including all files and documentation to meet all data protection requirements of GDPR, reporting to the Regional Operations Manager and the Data Processor (Centre Manager).
* Oversee all day-to-day Security operations ensuring effective key/equipment control.
* Ensure all necessary health and safety inspections/patrols are completed to maintain compliance of site procedures. Reporting all incidents, accidents, damage and near missed to the management team (Client) immediately via verbal communication followed by a detailed investigation report.
* Ensure all defects are reported.
* Actively maintain a safe, helpful, and secure environment for staff, customers, visitors, and the Centre’s tenants.
* Deal with customer queries and complaints quickly and efficiently and escalating when required to a senior manager in which it applies, reporting all cases.
Requirements
* Full 5-year employment checkable history
* Valid frontline SIA licences DS or SG
* Customer Service experience and confidence to handle conflict in a correct manner
* Flexible to meet the job requirements
* Excellent communication skills both written and verbal
* Smart appearance and be well-groomed
* Reliable and punctual
* High level of enthusiasm and passion
* Ability to work in a fast-moving environment
Benefits
* Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
* Access to SIA and First Aid training at discounted rates, with financial support available
* Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
* Wagestream - access to pay as you earn it
* Cycle to Work Scheme Available
* Full uniform provided
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
* Reward and Recognition awards
* Free on-site parking
What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Security Team Manager, Security Team Supervisor, SIA Supervisor, Site Supervisor, Contract Supervisor, Team Leader
Within commuting distance of: Liverpool, Wavertree, Bootle, Birkenhead, Speke, Huyton, Kirkby, Wallasey, Chester, Southport, St Helens, Wigan, Newton-le-Willows, Runcorn, Widnes, Wirral, Flintshire, Cheshire, Ormskirk, Bromborough, Knutsford, Warrington, Frodsham, Lancashire, Greater Manchester
Requirements
Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment