3rd Line Support - Contract Opportunity
Join a thriving IT department supporting a diverse workforce of approximately 5,000 people across multiple platforms and locations. You will have the chance to manage and support cutting-edge Microsoft modern workplace solutions, as well as Microsoft Dynamics, in an environment where technology drives business success. Impactful Role: Be the highest level of technical support, ensuring that complex issues are resolved swiftly and effectively, contributing directly to the company’s success.
# Career Development: With continuous learning and improvement at the core of the team’s ethos, you’ll have ample opportunity for professional growth and skill enhancement.
# Provide expert-level technical support for complex IT issues, ensuring swift resolution and full documentation in the ITSM Solution.
Handle escalated incidents from 1st and 2nd line support, conducting in-depth diagnostics and root cause analysis.
Oversee system maintenance, ensuring optimal performance and reliability of IT infrastructure.
Ability to document technical processes, project estimations, network schematics, and quotations.
Minimum of 5 years of IT support experience, with at least 3 years in a 3rd line support role.
Certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are a plus.
Experience with Cloud Computing platforms like AWS, Azure, or Google Cloud is highly desirable.
GCSE level B+ in Mathematics & English (or equivalent).
FORT - Future of Recruiting Technologists is a technical & IT search consultancy that specialises in placing experienced professionals & teams with leading technology companies in the North of England.
We take time to ensure a strong cultural and technical fit through deep understanding of our client's business and project needs. Ultimately, we pair technologists with businesses based on more than just skills.