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Contact centre team leader

Bournemouth
Permanent
The Work Shop Resourcing
Contact centre team leader
Posted: 4h ago
Offer description

Lead a passionate, people-first team and deliver exceptional care from behind the scenes. We’re looking for a dedicated and motivated Contact Centre Team Leader to join our clients growing Contact Centre. In this key leadership role, you’ll manage a team of Call Handlers supporting their network of customers across the UK. You’ll ensure that every call reflects their values and delivers the best possible service to clients. About the Role: As a Contact Centre Team Leader, you’ll be responsible for the day-to-day performance, motivation, and development of your team. Working closely with the Contact Centre Manager, you’ll help maintain high standards in call handling, customer care, and operational efficiency. You'll also act as a key liaison between your team and the wider business. Key Responsibilities: * Lead, coach, and support a team of Call Handlers on shift * Ensure excellent service delivery in line with customer expectations * Monitor call quality, performance, and KPIs * Support other business areas to meet shared objectives and ensure a seamless client experience * Ensure compliance with Data Protection and Information Security policies * Champion a customer-first culture and high team morale What they’re looking for: Experience & Qualifications: * GCSE Grade C or equivalent in Maths and English * Experience in a customer service role, ideally...

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