Position Purpose To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long-term planning and day-to-day operations of rooms and related areas.
Essential Functions
Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required
To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards
Assist in the day to day operation of the Front of House, ensuring prompt, efficient and courteous interactions
To have presence in the Lobby and meet/welcome regular and VIP Guests
To liaise closely with all departments with regard to servicing and handling of incoming groups, VIPs etc
Coordinate and supervise the operational activities of the Front of House Ambassadors
Handle all billing inquiries at the desk and maintain your own float
Ensure you are aware of all Luxury Collection & Trump Hotels standards and that they are adhered to at all times
Be responsible for developing, training and coaching new and existing staff members to Luxury Collection & Trump Hotels standards
Candidate Specification Must be eligible to live and work within the UK
Excellent written and spoken communication is essential
Previous experience within 5* Front Office environment is desired
Previous supervisory experience is essential
Good knowledge of opera is desired
BENEFITS Subsidised staff accommodation (if required).
Access to a meal on duty in the staff canteen.
Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family .
Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
Resort Facilities use of the Spa, Gym and Golf facilities. (subject to some restrictions) .
Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
Employee Assistance Programme offering a range of Employee Assistance Help Lines.
Ongoing training and development, first-class hospitality training &Apprenticeship programmes are available.
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