Join us as a Sales Administrator at Codestone Group.
We are looking for a Sales Administrator with experience in the IT industry. As a key member of our team, you will provide essential support to the Sales Team, ensuring the efficient creation, processing, and management of sales documentation and customer orders.
About Codestone
We are Europe's trusted business transformation partner, delivering advisory and consultancy services in ERP, EPM, analytics, cybersecurity, infrastructure, and more. We are a community of innovators and enablers who transform business challenges into success stories.
Culture Matters: THRIVE
* Talent: Join a community that recognises and nurtures your unique abilities.
* Hearts: Experience genuine empathy and trust in every interaction.
* Responsibility: Own your impact and shape positive outcomes.
* Innovation: Be part of a team where forward-thinking is our superpower.
* Value: Create exceptional impact for our clients and each other.
* Excellence: Push boundaries and set new standards in everything we do.
Your Wellbeing Matters
We have reimagined what a modern tech workplace should be, with a flexible approach and comprehensive benefits package to support your lifestyle and wellbeing.
About The Role
The Sales Administrator will provide support to the Sales Team, ensuring the efficient creation, processing, and management of sales documentation and customer orders. This includes:
* Quote & Order Processing: Accurately generate and process sales quotes, orders, and related documentation.
* Renewals & Revenue Support: Manage third-party renewals and support proposal generation to drive recurring revenue opportunities.
* Customer Engagement: Act as a point of contact for customers on sales-related matters, ensuring prompt and professional responses.
* Procurement Coordination: Support client procurement activities, ensuring compliance with vendor requirements and timelines.
* Cross-Functional Collaboration: Work closely with Account Managers, Finance, Project Management, and the Service Desk to ensure seamless sales operations and customer fulfilment.
* Sales Reporting & KPI Tracking: Assist in the preparation and maintenance of customer-facing reports, including contract KPIs, ensuring data accuracy and timely delivery.
* Renewal Management: Monitor and administer the renewal cycle for third-party services, coordinating with internal teams to ensure timely execution and customer satisfaction.
You Will Bring These Key Competencies To The Role
* Client Focus: Deliver professional, responsive support to internal stakeholders and external clients.
* Attention to Detail: Maintain high levels of accuracy when handling sales orders, renewals, and CRM data.
* Organisation & Time Management: Manage multiple priorities effectively, ensuring timely completion of administrative and sales-related tasks.
* Effective Communication: Communicate clearly and professionally with customers and internal teams, ensuring information is understood and queries are resolved promptly.
* Collaboration: Work as an integral part of the Account Management and wider Commercial teams, supporting shared goals and contributing to a positive team culture.
* Technical Proficiency: Confidently use Microsoft Office and CRM tools to process documentation, maintain sales records, and generate reports with efficiency.
* Accountability: Take ownership of responsibilities, follow through on commitments, and ensure all sales processes are executed to standard.
* Adaptability & Initiative: Respond positively to change, proactively solve problems, and suggest improvements to enhance administrative workflows.
Experience Required
* Strong experience using CRM systems to manage customer data, update sales pipelines, and track order status with accuracy.
* Sound understanding of the full sales cycle, from quoting and order generation through to renewals and fulfilment.
* Demonstrated ability to deliver high-quality service in a fast-paced environment, handling customer queries with professionalism and ensuring positive outcomes.
* Practical experience in raising and processing sales quotes and orders, ensuring compliance with internal policies and attention to commercial accuracy.
* Ability to understand customer needs and product/service offerings, contributing to upselling opportunities and supporting revenue retention activities.
* Exceptional attention to detail in handling sales documentation, renewals, and client records, ensuring all information is up to date and audit-ready.
* Comfortable working with multiple departments to coordinate order fulfilment and customer delivery requirements.
About The Benefits
* 25 days holiday (plus Bank Holidays), rising by 1 day after 1 years’ service to a maximum of 28 days.
* Contributory company pension scheme.
* A volunteering day each year to support your local community.
* Hybrid working policy.
* Training, learning & development opportunities.
* Casual dress code.
* Cycle to Work Salary Sacrifice Scheme.
* EV Salary Sacrifice Scheme.
* Recruitment and customer bonus referral scheme.
* Annual company events.
* Employee wellbeing programme.
* Life assurance x 3.
* Healthcare cash plan.
* Employee Assist Programme.
* Virtual GP.
* Extended maternity and paternity leave.
* Staff perks.
Equal Opportunities
We are committed to fostering a diverse and inclusive workplace where all employees are treated with respect and dignity. We believe that diversity enriches our work environment, fosters innovation, and drives better outcomes for our customers and communities.
#J-18808-Ljbffr