Job Title: Regional Aftersales Manager: Elevate Your Career with a Leading Organisation
Location: Midlands
Salary: Up to £65k base salary and £90k OTE
Are you an experienced leader with a passion for operational excellence and customer satisfaction? This role as a Regional Aftersales Manager offers a dynamic and rewarding career path, where your expertise will be pivotal in driving success across multiple centres.
Applicants must have a minimum of 3 years experience in the Franchised Retail Automotive Sector within the Aftersales Function.
Why This Role Stands Out:
- Impactful Leadership: Lead and inspire Centre Managers and their teams to achieve industry-leading standards.
- Professional Growth: Engage in continuous development, enhancing your leadership and operational skills.
- Customer-Centric Focus: Shape the customer experience, ensuring satisfaction and loyalty.
- Strategic Influence: Play a crucial role in business growth and profitability.
Key Responsibilities:
- Operational Excellence: Ensure Centre Managers adhere to administrative procedures, conduct regular stock checks, and maintain accurate stock profiles. Oversee routine monthly reports and ensure timely submission to Head Office.
- Team Leadership: Recruit, retain, and motivate a high-performing team. Provide training and performance management to ensure the right people are in the right positions.
- Customer Service: Coach and develop teams to deliver exceptional customer service. Ensure centres are well-resourced, particularly during peak periods, and maintain a professional, welcoming environment.
- Financial Performance: Develop and implement a structured business plan to achieve or exceed financial targets. Drive sales by ensuring effective sales techniques are utilised.
Skills and Experience Required:
- Leadership Experience: Proven track record in managing and developing teams.
- Operational Expertise: Strong understanding of administrative procedures, stock management, and audit processes.
- Customer Focus: Demonstrated ability to enhance customer satisfaction and drive sales.
- Strategic Thinking: Ability to devise and implement business plans and marketing strategies.
- Communication Skills: Excellent verbal and written communication skills, with the ability to confidently explain inspection outcomes to customers.
Join a forward-thinking organisation where your leadership will make a tangible difference. Elevate your career and be part of a team dedicated to operational excellence and customer satisfaction.