Salary:
£38000 - £42000
Location:
Central London
Contract Type:
Permanent
Senior IT Support Technician delivering hands-on 2nd line support, infrastructure stability, and secure IT services within a professional environment.
Senior IT Support Technician | London | Permanent
Up to £42,000 + Benefits
We’re recruiting a Senior IT Support Technician to join a well-established international organisation, supporting a professional user base across Europe in a modern, security-conscious environment.
This is a hands-on Senior IT Support Technician role sitting at the heart of IT operations. You’ll take ownership of complex technical issues, lead on improvements, and play a visible role in projects that genuinely shape how technology is delivered to the business.
As a Senior IT Support Technician, you’ll combine strong 2nd line capability with the confidence to step into 1st line when needed, acting as a trusted escalation point and mentor within the team. You’ll be comfortable working autonomously, engaging stakeholders, and balancing operational support with longer-term improvement initiatives.
The successful Senior IT Support Technician will be technically curious, service-focused, and motivated by building stable, secure, and well-documented IT services rather than firefighting alone.
Technical Environment
1. Microsoft 365, Azure, Exchange Server
2. Citrix VDI and remote access technologies
3. Windows desktop and endpoint support
4. IP networking, subnets, VLANs
5. Firewalls and perimeter security fundamentals
6. Hardware lifecycle management (laptops, printers, peripherals)
7. IT security best practice and access control
8. Documentation, audits, and process improvement
What They’re Looking For
9. Proven experience in a senior 2nd Line / Desktop Support role
10. Strong troubleshooting skills across user, system, and network issues
11. Confident working independently and owning issues end-to-end
12. Clear communicator with technical and non-technical users
13. Comfortable contributing to projects and mentoring junior staff
This Senior IT Support Technician position offers stability, responsibility, and the opportunity to make a tangible impact within a professional, internationally connected business environment.