To be responsible for undertaking a wide range of administrationduties and the provision of general support to the multidisciplinaryteam. Duties can include but are notlimited to, scanning and processing of documents, processing and filteringmedical reports and letters via DOCMAN; some reception duties including greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required.
To act as the central point of contact for patients letters,reports and other such documentation and ensuring the distribution ofinformation, messages and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary careand community service providers.
Main duties of the job
* Greeting patients and visitors in a professional and friendly manner
* Answering telephone calls, booking appointments, and handling enquiries
* Managing patient check-ins and ensuring accurate registration details
* Processing repeat prescription requests and passing on messages to clinicians
* Maintaining patient confidentiality at all times
* Supporting the clinical team with general administrative tasks
* Filing, scanning, and updating patient records using clinical systems
* Liaising with other healthcare providers and services as needed
* Assisting with the smooth day-to-day running of the reception area
* Ensuring waiting areas remain tidy and welcoming
About us
The Mandeville Practice is committed to providing high quality clinical services to NHS patients, with a strong focus on professionalism and care at every stage. What truly sets us apart is the way we deliver our care with compassion, respect and a patient-centred approach. From the moment of referral through to diagnosis and treatment, we strive to ensure each patient receives thoughtful and effective care. We are proud to uphold a strict policy of non-discrimination, regardless of race, gender, social background, age, religion, sexual orientation, appearance, disability or medical condition. At The Mandeville Practice, patients always come first.
Job responsibilities
The following are the core responsibilitiesof the administrator. There may be on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload andstaffing levels:
* a.Receive correspondence from externalagencies and process accordingly
* b.Scanning documents to the relevantsoftware programme and logging them
* c.Filtering documents suitablyaccording to need and passing to the relevant clinicians to read and action
* d.Initiating contact with andresponding to, requests from patients, team members and external agencies
* e.Photocopy documentation as required
* g.Input data into the patientshealthcare records as necessary
* h.Manage all queries as necessary inan efficient manner
* i.Maintain a clean, tidy, effectiveworking area at all times
* j.Support all clinical staff withgeneral tasks as requested
* k.Completion of administrative tasksin relation to patient results and letters
SecondaryResponsibilities
In addition to the primary responsibilities,the receptionist may be requested to:
* a.Maintaining and monitoring thepractice appointment system
* b.Process personal, telephone ande-requests for appointments
* c.Answer incoming phone calls,transferring calls or dealing with the callers request appropriately
* d.Signpost patients to the correctservice
* e.Partake in audit as directed by theaudit lead
* f.Action incoming faxes when necessary
* g.Scanning of patient relateddocumentation and attaching scanned documents to patients healthcare records
* h.Complete opening and closingprocedures in accordance with the duty rota
Person Specification
Qualifications
* Educated to GCSE level or equivalent;
* GCSE Mathematics & English (C or above);
* AMSPAR Receptionists Qualification;
* NVQ Level 2 in Health and Social Care;
Experience
* Experience working with the general public.
* Experience working in a health care setting;
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