Flexible Hours Bank Support Worker – Complex Care, Winsford
Winsford, England, United Kingdom
Company: Bitrecruit • Client/Employer: Occupop
Job Description
Job Title: Support Worker
Reporting to: Service Manager
Job Summary: To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
- Mentor new colleagues during induction to support high-quality care delivery
- Participate in supervision, observation and appraisal processes
- Provide effective communication, including accurate written reports
- Follow WCL financial procedures
- Act in line with the organisation's environmental and sustainability principles
- Help maintain a caring environment aligned with best practice, guidance and legislative requirements
- Contribute to clear and effective communication with all stakeholders
- Deliver high-quality care in line with support plans and organisational policy (personal care, physical and mental support, medication, activities and engagement)
- Seek and share the views and preferences of the people who are supported
- Promote high levels of satisfaction among people we support, families, colleagues and commissioners
- Support the Service Manager with complaints and concerns following WCL policy
- Maintain positive relationships with families, the community and external partners
- Understand and implement safeguarding procedures
- Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
- Recognise and report safeguarding concerns appropriately
- Take reasonable care of own and others' health and safety
- Cooperate with the employer to ensure compliance with legislation
- Avoid misuse of equipment or systems provided for safety
- Support the Service Manager in maintaining a safe environment
- Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
- Use and share information only with authorised people and for authorised purposes
Qualifications
- A recognised health or social care qualification – desirable
- Additional relevant training or qualifications – desirable
Experience
- Evidence of wanting to professionally develop – essential
- Willingness and ability to learn – essential
- Experience supporting people with disabilities, older people, dementia or mental health needs – desirable
- Experience working as part of a team – desirable
Technical Skills
- Ability to handle basic numerical data, including simple financial information – essential
- Proficiency in Microsoft Office (Word and Outlook) – essential
- Ability to use WCL transport or own transport when required – desirable
Personal Qualities
- Understanding of fairness and valuing diversity – essential
- Understanding of safeguarding vulnerable adults and the ability to recognise concerns – essential
- Ability to work positively and flexibly as part of a team – essential
- Positive values relating to disability, older people, dementia and mental health – essential
- Understanding of WCL's key statements and how to demonstrate them – essential
- Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs – essential
- Good verbal and written communication skills – essential
- Ability to listen sensitively – essential
- Strong interpersonal skills – essential
- Ability to develop and maintain positive relationships with others – essential
- Ability to plan, organise and prioritise tasks – desirable
- Understanding of positive, person-centered support planning – desirable
Benefits
- Blue Light Card and other discount schemes – employer provides card and discounts for childcare, shopping, training courses
- Free meals for staff working 12-hour shifts – hot or cold meals provided
- Refer a friend – £200 bonus for successful referrals to WCL
- Christmas enhancement – double-time pay for allocated Christmas hours worked
- Ongoing technological advancements – training in new technology such as care plans and rota apps
- Shift booking flexibility – shifts available through online rota system, ranging from 3-hour to 12-hour and sleep-in shifts
- Pay after every shift – 80 % of pay access via FlexEarn immediately after shift, including overtime
Ready to Change Lives? Apply Now!
If you are passionate about making a genuine impact and enriching the lives of others, we would love to hear from you. We receive a high volume of applications each day, and if your application passes our pre-screening stage, a member of our friendly team will be in touch to guide you through the next steps.
