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Position: Funeral Service Arranger
Location: E F Edwards Funeral Directors, Erdington, Birmingham
Job Type: Full-Time, Permanent
Salary: £25,652 per annum
We’re looking for an empathetic and well-organised individual to join our team at E F Edwards Funeral Directors as a Funeral Service Arranger. You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Erdington, you’ll take pride in the day-to-day running of the branch – supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
The Role
This is a rewarding and varied position that blends empathy, organisation, and local connection. You’ll support families with all aspects of the funeral arrangement process – ensuring they feel informed, supported, and listened to from first call to final goodbye.
Key Responsibilities
* Support families with empathy, professionalism, and attention to detail
* Arrange funerals that meet family wishes, cultural practices, and legal requirements
* Oversee day-to-day branch operations, including administration and presentation
* Liaise with suppliers such as ministers, celebrants, and florists
* Promote Funeral Plan options and guide clients through their choices
* Represent the branch in the local community and contribute to outreach
* Train in Funeral Conducting to assist with ceremonial duties during peak times
* Uphold Dignity's standards of professionalism, care, and service
About You
We’re Looking For Someone Who
* Brings compassion, calm, and empathy to emotionally sensitive situations
* Has strong communication, organisation, and administrative skills
* Is confident working independently, with branch-level responsibility
* Is comfortable in settings where the deceased may be resting, including chapel visits
* Has the flexibility to work occasional weekends
* Holds a Full UK Driving Licence. The ability to travel to client homes and local branches is important
* Has experience in customer service, care, or admin (beneficial - full training is provided)
What We Offer
* A meaningful career supporting families through difficult times
* Full training and ongoing personal development, including Funeral Plan Consultancy
* The opportunity to take responsibility for a branch and build your reputation locally
* 30 - 33 days annual leave, inclusive of bank holidays
* Uniform and all necessary equipment provided
* Company pension, employee assistance programme, and life assurance
We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care – we’d love to hear from you.
Next steps
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are building the UK's leading end of life company and operate Farewill, the country's largest will writer and one of the UK's top probate providers, helping families before and after the funeral as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. FCA regulated; background checks may apply to certain roles.
Equality, Diversity and Inclusion
We know that diverse teams make better decisions, and we encourage applicants from all backgrounds. If there’s anything you need to make the process more accessible, please let us know.
Important
We reserve the right to close or extend the closing dates depending on application numbers. Early applications are encouraged.
Seniority level: Entry level | Employment type: Full-time | Job function: Management and Manufacturing | Industries: Personal and Laundry Services
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