Policy & Support Officer
Team: Business Operations
Reporting to: Head of Business Operations
Location: Sheffield, S1
Contract Type: Temporary
Hours: 37 hours a week, flexible working
Pay Rate: £18.62 per hour
Role Purpose
This role provides proactive, professional, and confidential support to Executive and Senior Directors, enabling them to operate efficiently and effectively. The postholder plays a central role in ensuring smooth day-to-day operations, supporting strategy delivery, and maintaining high standards of service across the organisation.
Principal Accountabilities
* Acting as first point of contact for internal and external stakeholders
* Managing complex diaries, appointments, meetings and travel arrangements
* Proactively managing inboxes and prioritising urgent matters
* Drafting professional correspondence aligned to organisational priorities
* Delivering high-quality operational and business support to Executive Team and Directors
* Commissioning and supporting production of briefings, reports, and presentations
* Undertaking research and preparing performance analysis reports
* Managing and coordinating specific projects through to completion
* Servicing meetings including agenda setting, minute taking and action tracking
* Leading organisation of directorate-wide events within budget
* Coordinating briefing and speech requests
* Undertaking additional duties as required
Knowledge, Skills & Experience
Essential
* Proficient in Microsoft Office and internet-based research
* Strong collaborative working experience
* Excellent interpersonal skills, confident engaging at all levels
* Exceptional written and verbal communication skills
* Strategic thinking ability with proactive problem-solving skills
* Strong analytical skills with ability to interpret large volumes of information
* Ability to deliver high-quality work to tight deadlines
* Professionalism in fast-paced, high-pressure environments
Desirable
* Degree-level education or equivalent experience
* Knowledge of Local Government practice and governance
* Experience drafting presentations and briefings
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