We are seeking a skilled and motivated
Freelance IT & Desktop Support Engineer
to support
dispatch-based onsite tasks
. This role is not a permanent employment but a
contractual/freelance opportunity
, where tasks will be assigned on an hourly, half-day, or daily basis, depending on the requirement. The engineer will provide onsite IT and networking support for end-users, servers, and infrastructure in coordination with remote teams.
Key Responsibilities
* Provide
L1 & L2 onsite desktop and end-user IT support
(hardware, software, applications, peripherals).
* Perform
server/rack hardware installation, upgrades, and replacements
(HDD, RAM, NICs, etc.).
* Deliver
"hands & eyes" support
for Routers, Switches, Firewalls, and other network devices under remote team guidance.
* Troubleshoot and resolve LAN/Wi-Fi, DHCP, DNS, IP addressing, subnetting, and Ethernet configuration issues.
* Support Windows Servers, Active Directory, and user accounts.
* Assist in incident, change, and release management as per ITIL best practices.
* Provide support for mobile devices (Windows, iOS, Android, Blackberry) and third-party applications.
* Maintain
ticketing updates, onsite documentation, and IT asset handling
.
* Collaborate with internal teams, vendors, and clients to ensure timely resolution.
* Conduct
preventive maintenance
and report improvements for IT operations.
Required Skills & Experience
* Bachelor's/Diploma in Information Technology, Computer Science, or related field.
* 2–4 years of proven experience
in Desktop/System Administration and IT Support.
* Strong knowledge of
networking fundamentals
(TCP/IP, VLANs, routing, switching).
* Hands-on experience with
Windows OS, Windows Server
, and basic Linux troubleshooting.
* Familiarity with
ITIL processes
.
* Strong troubleshooting ability and customer service focus.
* Mandatory:
German language proficiency at
C1 level
(with valid certificate).
* Preferred certifications:
CCNA, MCSA, ITIL Foundation, CompTIA A+/N+.
Network Switch (MDF/IDF):
* Take clear front/back rack photos.
* Identify switches (make, model, serial, MAC).
* Record cable types/colors per port & trace endpoints (in shared Excel).
* Collect PDU & UPS details (make, model, serial, used/available ports, UPS load).
Wi-Fi Access Points (APs):
* Locate & photograph all APs (area + close-up of LEDs/labels).
* Unmount (with lift) to capture serial (without disconnecting).
* Note elevation height & ceiling type.
Engineer Requirements:
* Carry laptop, hotspot, basic toolkit.
* Must have PAF Card & LIFT Certificate (for SISL lift use).
* PPE mandatory: steel shoes, vest, harness, eye protection, valid ID.